166 If Something Goes Wrong
The Windows® operating system is not working
Internet problems

My Internet connection is very slow.

Many factors contribute to the speed with which you can surf the
Internet. They include: network speed, network conditions, time of
day (when everyone else is surfing, your access can be slow) and
popularity of the sites you are trying to access. If accessing a
particular site is very slow, try later.

My browser cannot find the URL address I typed in.

Make sure you separated the domain names of the address with the
forward slash (/). Check the spelling of each name and the syntax of
the address carefully. A single incorrect letter or missed character
will make it impossible for your browser to locate the site.

My browser cannot find a site I bookmarked.

The World Wide Web is constantly changing. A site you
bookmarked yesterday may not be available today or its server may
be down for temporary repair. Try again later.
The Windows® operating system can help you
If the operating system has started properly but you still have a
problem using your computer, the online Help can assist you in
troubleshooting the problem.
To access the Windows® operating system Help and Support:
1Click Start, then click Help and Support, or press F1.
The Help and Support window appears.
2Then do one or both of the following:
❖In the Search programs and files field, type in the topic for
which you need help and follow the on-screen instructions.
❖Click one of the options listed in the window and then
follow the on-screen instructions.
You can connect to Support Online by clicking the Ask button and
then clicking the Microsoft Customer Support or by going to
Toshiba support at pcsupport.toshiba.com.