Manuals / Brands / Computer Equipment / Laptop / Toshiba / Computer Equipment / Laptop

Toshiba GMAD00220011, L450, PSLY5U, PSLY5U00Q01T Other Toshiba Internet Web sites, Toshibas worldwide offices

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If Something Goes Wrong

Other Toshiba Internet Web sites

❖Name and version of the program involved in the problem

along with its installation media

❖Information about what you were doing when the problem

occurred

❖Exact error messages and when they occurred

For technical support, call the Toshiba Customer Support Center:

Within the United States at (800) 457-7777

Outside the United States at (949) 859-4273

Other Toshiba Internet Web sitesToshiba’s worldwide offices

toshiba.com Worldwide Toshiba corporate site

laptops.toshiba.com Marketing and product information in

the USA

accessories.toshiba.com Accessories information in the USA

www.toshiba.ca Canada

www.toshiba-Europe.com Europe

www.toshiba.co.jp/index.htm Japan

pcsupport.toshiba.com Mexico and all of Latin America

Australia

Toshiba (Australia) Pty. Limited

84-92 Talavera Road

North Ryde NSW 2113

Sydney

Australia

Canada

Toshiba Canada Ltd.

191 McNabb Street

Markham, Ontario

L3R - 8H2

Canada

France

Toshiba Systèmes (France) S.A.

7, Rue Ampère; B. P. 131

92800 Puteaux Cédex

France

Germany

Toshiba Europe GmbH

Leibnizstraße 2

D-93055 Regensburg

Germany

Italy

Centro Direzionale Colleoni

Palazzo Perseo

Via Pa race lso 10

20041, Agrate Brianza

Milano, Italy

Japan

Toshiba Corporation, PCO-IO

1-1, Shibaura 1-Chome

Minato-Ku, Tokyo, 105-8001

Japan

Contents

Main Protection of Stored Data Critical Applications FCC Notice Declaration of Conformity Information Industry Canada Requirement FCC requirements Telephone Company Procedures If Problems Arise Disconnection Fax Branding Alarm Equipment Instructions for IC CS-03 Certified Equipment Wireless Interoperability Wireless LAN and Your Health Regulatory Information Canada Industry Canada (IC) EU Declaration of Conformity The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive Information VCCI Class B Information Modem Warning Notice Conformity Statement Taiw an Using this Equipment in Japan Device Authorization 2.4FH1 Radio Approvals for Wireless Devices Approved Countries/Regions for the Intel Wireless Wi-Fi Link 5100/5300 Series Approved Countries/Regions for the Atheros Wireless Wi-Fi Link AR5B95 Series Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries Page Approved Countries/Regions for the Realtek RTL8192E Approved Countries/Regions for the Realtek RTL8191SE Approved Countries/Regions for the Realtek RTL8187B Approved Countries/Regions for use for the Intel PRO/Wireless 3945ABG Network Connection Approved Countries/Regions for the Intel Wireless Wi-Fi Link 4965AGN Bluetooth Wireless Technology Interoperability Approved Countries/Regions for use (Bluetooth wireless technology) Bluetooth Wireless Technology and Your Health Regulatory statements European Union (EU) and EFTA Canada Industry Canada (IC) Taiw an Optical Drive Safety Instructions Location of the Required Label Copyright Export Administration Regulation Notice Trademarks Computer Disposal Information Contents Introduction................................................................................ 37 Chapter 1: Getting Started......................................................... 42 Page Chapter 2: Learning the Basics................................................. 92 Chapter 3: Mobile Computing.................................................108 Chapter 4: Exploring Your Computers Features...................125 Chapter 5: Utilities.................................................................... 138 Chapter 6: If Something Goes Wrong ...................................160 Page Introduction 38 This guide 40 Safety icons Other icons used Your computers features and specifications Other documentation Service options Chapter 1 Getting Started Selecting a place to work Setting up a work environment Selecting a place to work Keeping yourself comfortable Precautions Selecting a place to work Setting up your computer Important information on your computers cooling fan Setting up your computer Connecting to a power source Connecting to a power source Connecting to a power source Charging the main battery Charging the main battery Using the computer for the first time Using the computer for the first time Opening the display panel Using the computer for the first time Turning on the power Registering your computer with Toshiba Setting up your software Registering your computer with Toshiba Adding optional external devices Adding memory (optional) Installing a memory module Page Page Page Page Removing a memory module Page Checking total memory Recovering the Internal Storage Drive Recovery option De scription Recovering to out-of-box state (recommended recovery method) Page Recovering to a custom size partition Page Page Recovering without changing the internal storage drive partitions Page Creating recovery DVDs/media Restoring from recovery DVDs/media Page Erasing the Internal Storage Drive Erasing the Internal Storage Drive Checking the internal storage drive operating status Checking the internal storage drive operating status Installing drivers and applications Using the TouchPad Page Adjusting TouchPad settings Disabling or enabling the TouchPad Using external display devices Connecting the display device Selecting video cables Connecting an HDMI-compatible television or VCR/DVD player Connecting an external monitor or projector Directing the display output when you turn on the computer Using an external keyboard Adjusting the quality of the external display Using an external keyboard Using a mouse Connecting a printer Setting up a printer Turning off the computer Options for turning off the computer Hibernation mode Sleep mode Using the Shut down command Turning off the computer more quickly Page Restarting your computer Using and configuring Hibernation mode Configuring Hibernation mode options Page Starting again from Hibernation mode Using and configuring Sleep mode Configuring Sleep mode options Page Customizing your computers settings Starting again from Sleep mode Closing the display panel Customizing your computers settings Caring for your computer Cleaning the computer Caring for your computer Moving the computer Using a computer lock Chapter 2 Learning the Basics Computing tips Using the keyboard Character keys Making your keyboard emulate a full-size keyboard Ctrl, Fn, and Alt keys Function keys Special Windows keys Overlay keys Starting a program Using the overlay to type numeric data Using the overlay for cursor control Starting a program Starting a program from the Start menu Starting a program Starting a program from Windows Explorer Saving your work Starting a program using the Search programs and files field Saving your work Saving your work Saving files Printing your work File names Using a file extension Printing your work Backing up your work Backing up your work Restoring your work Using the optical drive Optical drive components Inserting an optical disc Playing an audio CD Playing optical media Recording optical media Removing a disc with the computer on Toshibas online resources Removing a disc with the computer off Caring for optical discs Toshibas online resources Chapter 3 Mobile Computing Toshibas energy-saver design Running the computer on battery power Running the computer on battery power Battery Notice Charging batteries Power management Using additional batteries Charging batteries Charging batteries Charging the main battery Charging the RTC battery Monitoring main battery power Determining remaining battery power What to do when the main battery runs low Setting battery notifications Conserving battery power Power Plans Using a hot key to set the Power Plan Changing the main battery Removing the battery from the computer Page Inserting a charged battery Taking care of your battery Taking care of your battery Safety precautions Taking care of your battery Maintaining your battery Disposing of used batteries Disposing of used batteries Traveling tips Traveling tips Chapter 4 Exploring Your Computers Features Exploring the desktop Exploring the desktop Finding your way around the desktop Icons Exploring the desktop Start button Taskbar Notification area Setting up for communications Using Wireless LAN connectivity Connecting your computer to a network Accessing a network Setting up the connection Connecting a modem to a telephone line Page An overview of using the Internet The Internet The World Wide Web Internet Service Providers Connecting to the Internet Surfing the Internet Internet features Uploading to, and downloading files from, the Internet Exploring audio features Exploring audio features Recording sounds Using a microphone Using external speakers or headphones Using the Web Camera Using the Web Camera Using the Memory card reader Using the Memory card reader Inserting memory media Using the Memory card reader Removing memory media Chapter 5 Utilities TOSHIBA Assist TOSHIBA Assist Connect Page Page Optimize TOSHIBA Application Installer TOSHIBA Application Installer Setting passwords Using an instant password Using a supervisor password Setting a supervisor password Deleting a supervisor password Using a user password Setting a user password Deleting a user password TOSHIBA Face Recognition Utility TOSHIBA Face Recognition Utility TOSHIBA PC Diagnostic Tool Utility TOSHIBA PC Diagnostic Tool Utility Mouse Utility Mouse Utility TOSHIB A Hardwa re Setu p TOSHIBA Hardware Setup TOSHIB A Hardwa re Setu p TOSHIBA Zooming Utility TOSHIBA Zooming Utility TOSHIBA Accessibility TOSHIBA Accessibility TOSHIBA Service Station TOSHIBA Service Station ConfigFree Getting Started Starting ConfigFree ConfigFree ConfigFree Utilities Connectivity Doctor ConfigFree Profile Settings Page Chapter 6 If Something Goes Wrong Problems that are easy to fix Your program stops responding. Problems when you turn on the computer The computer will not start. The computer starts but when you press a key nothing happens. The computer is not accessing the internal storage drive or the optional external diskette drive. The computer displays the The computer displays the Non-System disk or disk error message. The AC power light is blinking. The battery light is blinking when the computer is on. The Windows operating system is not working Using Startup options to fix problems Internet problems My Internet connection is very slow. My browser cannot find the URL address I typed in. My browser cannot find a site I bookmarked. The Windows operating system can help you Fixing a problem with Device Manager Checking device properties Memory problems Memory problems Power and the batteries Power and the batteries The AC power light does not come on when you plug in the AC adaptor and power cord/cable. The AC adaptor and power cord/cable work correctly, but the battery will not charge. The battery appears not to power the computer for as long as it usually does. Keyboard problems Keyboard problems The keyboard produces unexpected characters. Display problems The screen is blank. Display problems The screen does not look correct. Disk or storage drive problems Error-checking Disk or storage drive problems Your hard disk seems very slow. Your data files are damaged or corrupted. Some programs run correctly but others do not. A diskette will not go into the optional external diskette drive. Optical drive problems You cannot access a disc in the drive. You press the disc eject button, but the drive tray does not slide out. Some discs run correctly but others do not. Sound system problems Sound system problems No sound is coming from the computers speakers. The computer emits a loud, high-pitched noise. Printer problems The printer will not print. Modem problems The modem will not receive or transmit properly. The modem is on, set up properly but still does not transmit or receive data. Wireless networking problems Wireless networking problems DVD operating problems The Windows operating system wireless management utility does not work. DVD operating problems A blank screen appears while watching a DVD-ROM movie or title. The screen saver runs while you are watching a movie or title. Develop good computing habits Save your work frequently. On a regular basis, back up the information stored on your internal storage drive. Read the users guides. Data and system configuration backup in the Windows operating system Saving system configuration with restore points Page Backing up your data or your entire computer with the Windows operating system General tips for installing hardware and software Page If you need further assistance If you need further assistance Before you contact Toshiba Contacting Toshiba Toshibas Technical Support Web site Toshiba voice contact Other Toshiba Internet Web sites Toshibas worldwide offices Toshibas worldwide offices Appendix A Hot Keys/TOSHIBA Cards Hot Key Cards Hot Key Cards Using the Hot Key Cards Application Cards Application Cards Application Cards Using the Application Cards Card Case Hot key functions Volume Mute Lock (Instant security) Power plan Sleep mode Hibernation mode Output (Display switch) Display brightness Disabling or enabling wireless devices Disabling or enabling the TouchPad Zoom (Display resolution) Keyboard hot key functions Appendix B Power Cord/Cable Connectors Glossary Acronyms Page Ter ms A B C Page D E F G H I K L M N O P R S T U W Index