Toshiba PSPLTU-016016, PSPLTU-0JY04V, PSPLTU-0QU04V, PSPLTU016016, X75-A7295, X75-A7298, X75A7298 Chapter 6

138

Chapter 6

If Something Goes

Wrong

Some problems you may encounter when using your

computer are relatively easy to identify and solve. Others

may require help from your network administrator or the

manufacturer of the software program.

This chapter aims to help you solve many problems by

yourself. It covers the problems you are most likely to

encounter.

If all else fails, contact Toshiba. You will find information on

Toshiba’s support services at the end of this chapter.

Problems that are easy to fix

Your program or application stops responding.

The Windows 8 operating system allows for the use of

both applications (“Apps” used with the Windows®

“Modern UI”) and programs (used in the traditional

Windows® desktop environment). For the purpose of

simplifying the information we will use the terms

interchangeably in this chapter.

NOTE

Contents

Main X70-A Series Users Guide For the state of California only. Model: Qosmio X70-A Series Recordable and/or ReWritable Drive(s) and Associated Software Warranty Protection of Stored Data Critical Applications FCC Notice Declaration of Conformity Information Bluetooth Wireless Technology Interoperability Bluetooth Wireless Technology and Your Health Wireless Interoperability Wireless LAN and Your Health Optical Disc Drive Safety Instructions Location of the Required Label Canada Industry Canada (IC) Page Regulatory statements EU Declaration of Conformity The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive Information Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries Taiwan Using this Equipment in Japan 2.4FH1 VCCI Class B Information Device Authorization Copyright Export Administration Regulation Notice Trademarks Licenses Computer Recycling Information Reuse, Donation, Recycling Contents Chapter 1: Introduction...........................................26 Chapter 2: Getting Started......................................31 Page 22 Chapter 3: Learning the Basics.............................. 76 Chapter 4: Mobile Computing................................ 90 Chapter 5: Exploring Your Computers Features ..106 Chapter 6: Utilities ................................................117 24 Chapter 7: If Something Goes Wrong .................. 138 Appendix A: TOSHIBA Function Keys ..................170 Appendix B: Power Cord/Cable Connectors........175 Introduction Page 28 This guide Safety icons Other icons used 30 Your computers features and specifications (Sample Illustration) System icons Documentation Service options Chapter 1 Getting Started Selecting a place to work Setting up a work environment Keeping yourself comfortable Computer user comfort recommendations Good Working Posture Using the notebook with an external keyboard, mouse or monitor (Sample Illustration) Correct posture Typing style Taking breaks and varying tasks Mobile computing tips Transporting the notebook Seeking additional help Check list Precautions Page Important information on your computers cooling fan Setting up your computer Connecting to a power source Page Charging the main battery. Using the computer for the first time Initial setup Setting up your software Registering your computer with Toshiba To Shut down your computer (Sample Image) Shut down To Restart your computer (Sample Image) Restart To place your computer in Sleep mode (Sample Image) Sleep Adding optional external devices Adding memory (optional) Installing a memory module (Sample Image) Memory module cover (Sample Image) Shut down Page (Sample Illustration) Aligning the memory module with the socket (Sample Illustration) Inserting the memory module into the socket (Sample Illustration) Pressing down on the memory module (Sample Illustration) Inserting the memory module into the slot Removing a memory module (Sample Illustration) Removing the memory module Checking total memory Recovering the Internal Storage Drive Page Creating recovery media (Sample Image) TOSHIBA Recovery Media Creator dialog box Restoring from recovery media Refresh your PC (with users data) (Sample Image) PC settings screen (Sample Image) Refresh your PC screen (Sample Image) Ready to refresh your PC screen Reset your PC (Sample Image) PC settings screen (Sample Image) Reset your PC screen (Sample Image) Do you want to fully clean your drive screen (Sample Image) Ready to reset your PC screen Installing drivers and applications (Sample Image) Installing drivers and applications Using the touch pad (Sample Illustration) The touch pad and associated control buttons pointer Page Adjusting touch pad settings Disabling or enabling the touch pad Connecting an external device Using external display devices (Sample Illustration) Video ports on right side of computer Selecting video cables Connecting an HDMI-compatible television or display device Connecting an external monitor or projector Directing the display output when you turn on the computer (Sample Image) Display options window Adjusting the quality of the external display Customizing your computers settings Caring for your computer Cleaning the computer Moving the computer Using a computer lock (Sample Illustration) Attaching security lock cable (Sample Illustration) Computer lock cable Chapter 2 Learning the Basics Computing tips Page Using the keyboard (Sample Illustration) Keyboard (Sample Illustration) PRTSC key on the 10-key keyboard Backlit keyboard Touch screen Touch screen navigation Mouse properties Starting an app Starting an app from the Start screen (Sample Image) Searching for apps Saving your work Backing up your work Using the optical disc drive Viewing Blu-ray Disc movies (Sample Image) Sound properties window Optical disc drive components (Sample Illustration) Optical disc drive Media control buttons (Sample Illustration) Media control buttons Inserting an optical disc Playing optical media Recording optical media Removing a disc with the computer on Removing a disc with the computer off Toshibas online resources Chapter 3 Mobile Computing Toshibas energy-saver design Running the computer on battery power Battery Notice Power management Charging batteries Charging the main battery Charging the RTC battery Monitoring battery power (Sample Illustration) Power and battery light locations Determining remaining battery power What to do when the main battery runs low Setting battery notifications (Sample Image) Advanced settings tab of Power Options screen Conserving battery power Power Plans Power Options window Using the eco power plan Changing the main battery Removing the battery from the computer (Sample Illustration) Unlocking the battery release lock (Sample Illustration) Removing the battery Inserting a charged battery Taking care of your battery Safety precautions Maintaining your battery Disposing of used batteries Traveling tips Chapter 4 Exploring Your Computers Features Exploring the Start screen Start screen Charms Tiles Exploring the desktop Finding your way around the desktop Desktop screen Icons Taskbar Notification area Notifications Windows Store Setting up for communications Connect to the Internet Connecting your computer to a network Accessing a network Exploring audio features Recording sounds Using a microphone (Sample Image) Sound Recorder screen Using external speakers or headphones Using the Web Camera Using the Memory card reader Inserting memory media (Sample Illustration) Inserting memory media Removing memory media (Sample Illustration) Removing memory media Chapter 5 Utilities Desktop Assist (Sample Image) Desktop Assist window Page Page Page eco Utility (Sample Image) eco Utility window Password Utility Using a supervisor password Setting a supervisor password (Sample Image) Supervisor Password tab Deleting a supervisor password Using a user password Setting a user password (Sample Image) User Password tab Deleting a user password System Settings (Sample Image) System Settings screen General tab options Page Sleep Utilities USB Sleep and Charge Page Enabling/Disabling USB Sleep and Charge Power supply mode settings (Sample Image) Sleep and Charge screen Sleep and Music HDD Protection Utility (Sample Image) HDD Protection Properties window Function Key (Sample Image) Function Key Recovery Media Creator Service Station TOSHIBA Application Installer (Sample Image) TOSHIBA Application Installer selection screen Chapter 6 If Something Goes Wrong Problems that are easy to fix Problems when you turn on the computer Page The Windows operating system is not working Using Startup options to fix problems Refresh your computer Reset your computer Advanced options Internet problems The Windows operating system can help you Fixing a problem with Device Manager Checking device properties Memory problems Page Power and the batteries Keyboard problems Display problems Page Page Disk or storage drive problems Error-checking Page Optical disc drive problems Page Page Sound system problems Printer problems Wireless networking problems Page DVD Blu-ray Disc operating problems Develop good computing habits Data and system configuration backup in the Windows operating system Saving system configuration with restore points Page Backing up your data or your entire computer with the Windows operating system General tips for installing hardware and software Page If you need further assistance Contacting Toshiba Toshibas Technical Support Web site Other Toshiba Internet Web sites Toshibas worldwide offices Page Appendix A TOSHIBA Function Keys Functions Page 172 Output (Display switch) (Sample Image) Display mode options window Disabling or enabling the touch pad Media buttons Volume Mute 174 Disabling or enabling wireless devices Zoom (Display resolution) Keyboard Function keys Appendix B Power Cord/Cable Connectors Glossary Acronyms Page Terms A Direct Current (DC) program B BIOS frontside bus bus speed system disk C L2 cache double-click DVD-ROM CD D folder Alternating Current (AC) enable disk E disable file extension device file name F bus G H Suspend Sleep HDMI I non-interlaced CPU cache L2 cache World Wide Web M MIDI system prompt N interlaced O P operating system R restart boot memory Volatile S hard disk hardware program keyboard shortcut T active-matrix display World Wide Web W Universal Serial Bus (USB) Index

Toshiba manual Chapter 6

Models: PSPLTU-016016 PSPLTU-0JY04V PSPLTU-0QU04V PSPLTU016016 X75-A7295 X75-A7298 X75A7298

Chapter 6

If Something Goes

Wrong

Problems that are easy to fix