160 If Something Goes Wrong
DVD Blu-ray Disc™ operating problems
DVD Blu-ray Disc™ operating problems
If you experience a problem playing DVDs or Blu-ray
Discs™, you may be able to fix the problem yourself.
For general problems playing a DVD or Blu-ray Disc™ title,
try the following steps:
1Verify that the disc is in a format that the drive supports.
2Ensure that the disc is properly inserted in the drive tray.
3Use the DVD or Blu-ray Disc™ player software that
came with your computer to view DVD movies.
4Clean the disc and try again.
A dirty drive can also cause audio problems. If you have
tried several discs and all fail, consider sending your
drive to an authorized service provider to get it cleaned.
5From the Start screen, type Computer. Click or touch
Computer from the list that appears.
The optical disc drive should appear in the list.
6See “Checking device properties” on page 146 for
instructions on using Device Manager to view the optical
disc drive properties.
7Check the Toshiba Web site for new information on
optical disc drives and their operation.
A blank screen appears while watching a DVD-
ROM movie or title.
Change the setting for when to turn off the display using the
following steps:
1Move your pointer to the upper-right corner of the screen
or swipe in from the right edge. When the Windows®
charms appear, click or touch the Search ( ) charm,
click or touch Settings and, in the Search field, type
Power.
2From the search list, click or touch Choose when to
turn off display.
3To keep the display from turning off, click or touch
Never in both drop down lists.
4Click or touch Save changes.