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If Something Goes Wrong
The Windows
®
operating system is not working
If Windows® fails to start properly twice, the Windows® Boot
menu will launch. To enter the Advanced Startup options
manually:
1From the Start or Desktop screen, move your pointer to
the upper-right corner of the screen or swipe in from the
right edge.
2When the Windows® charms appear, click or touch the
Settings ( ) charm.
3Click or touch Change PC Settings.
4Click or touch Update and recovery.
5Click or touch the Recovery.
6Click or touch Restart Now under Advanced
Startup.
The computer restarts.
7Click or touch Troubleshoot from the menu.
You now have several options:

Refresh your computer

❖Your files and personalization settings will not change
❖Your computer settings will be changed back to their
defaults
❖Your Apps from the Windows® Store are retained
❖Apps you installed from discs or Web sites are removed
❖A list of removed apps is saved to your desktop
For more information, see “Refresh your PC (with user’s
data)” on page 52.

Reset your computer

❖All of your personal files and apps are removed
❖Your computer settings are changed back to their
defaults
For more information, see “Reset your PC” on page 54.