Toshiba PT341U-02K01G, R30-A - page 158

158 If Something Goes Wrong

ExpressCard

®

problems

The computer stops working (hangs) when you

insert an ExpressCard®.

1If the ExpressCard® causes the system to hang, hold

down the ON/OFF button until the computer shuts down

(approximately 10 seconds).

2Restart the computer and press the F8 key immediately

after pressing the ON/OFF button.

3From the menu, select Safe Mode.

4From the Start screen, type Device after the computer

starts.

5Click or touch Settings, and then Device Manager.

6Look for an item with a yellow shield with an exclamation

mark in it. This indicates there is a resource conflict. Do

one of the following:

❖If there is a resource conflict, right-click the item

marked with the yellow exclamation point and select

Uninstall from the menu, and then proceed to

step 6.

❖If no resource conflict is indicated, contact the card

manufacturer for additional troubleshooting

assistance.

7Click or touch OK to confirm the uninstall.

8In the Device Manager window, click or touch the

Action menu and select Scan for Hardware

changes.

9Restart the computer normally.

10 If the issue is not resolved, contact the card

manufacturer for additional troubleshooting assistance.

Hot swapping (removing one ExpressCard® and

inserting another without turning the computer off)

fails.

Follow this procedure before you remove an ExpressCard®:

1If you are not currently on the Desktop, choose the

Desktop tile on the Start screen, otherwise skip to step 2.

2Prepare the card for removal by clicking on or touching

the Show hidden icons button ( ), if necessary, in the

notification area and then selecting the Safely Remove

Hardware and Eject Media icon.

Contents

Main Portg R30 - A Series Users Guide For the state of California only. Model: Portg R30 - A Series Recordable and/or ReWritable Drive(s) and Associated Software Warranty Protection of Stored Data Critical Applications FCC Notice Declaration of Conformity Information Bluetooth Wireless Technology Interoperability Bluetooth Wireless Technology and Your Health Wireless Interoperability Wireless LAN and Your Health Optical Disc Drive Safety Instructions Location of the Required Label Canada Industry Canada (IC) Page Regulatory statements EU Declaration of Conformity The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive Information Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries Taiwan Using this Equipment in Japan 2.4FH1 VCCI Class B Information Device Authorization Copyright Export Administration Regulation Notice Trademarks Licenses Computer Recycling Information Reuse, Donation, Recycling Contents Introduction.............................................................26 Chapter 1: Getting Started......................................31 Page 22 Chapter 2: Learning the Basics.............................. 78 Chapter 3: Mobile Computing................................ 90 Chapter 4: Exploring Your Computers Features.... 106 24 Chapter 5: Utilities................................................ 120 Chapter 6: If Something Goes Wrong .................. 140 Appendix A: TOSHIBA Function Keys ..................172 Introduction Page 28 This guide Safety icons Other icons used 30 Your computers features and specifications (Sample Illustration) System icons Documentation Service options Chapter 1 Getting Started Selecting a place to work Setting up a work environment Keeping yourself comfortable Computer user comfort recommendations Good Working Posture Using the notebook with an external keyboard, mouse or monitor (Sample Illustration) Correct posture Typing style Taking breaks and varying tasks Mobile computing tips Transporting the notebook Seeking additional help Check list Precautions Page Important information on your computers cooling fan Setting up your computer Connecting to a power source Page Charging the main battery Using the computer for the first time Initial setup Setting up your software Registering your computer with Toshiba To Shut down your computer (Sample Image) Shut down To Restart your computer (Sample Image) Restart To place your computer in Sleep mode (Sample Image) Sleep Adding optional external devices Adding memory (optional) Installing a memory module Page (Sample Image) Shut down Page (Sample Illustration) Aligning the memory module with the socket (Sample Illustration) Inserting the memory module into the socket (Sample Illustration) Pressing down on the memory module (Sample Illustration) Inserting the memory module into the slot Removing a memory module (Sample Illustration) Removing the memory module Checking total memory Recovering the Internal Storage Drive Creating recovery media (Sample Image) TOSHIBA Recovery Media Creator dialog box An Restoring from recovery media Refresh your PC (with users data) (Sample Image) PC settings screen (Sample Image) Refresh your PC screen (Sample Image) Ready to refresh your PC screen Reset your PC (Sample Image) PC settings screen (Sample Image) Reset your PC screen (Sample Image) Do you want to fully clean your drive? screen (Sample Image) Ready to reset your PC screen Installing drivers and applications (Sample Image) Installing drivers and applications Using the TOSHIBA Dual Pointing Device (Sample Illustration) TOSHIBA Dual Pointing Device buttons Using the touch pad (Sample Illustration) The touch pad and associated control buttons pointer Page Page Adjusting touch pad settings Disabling or enabling the touch pad Connecting an external device Using external display devices (Sample Illustration) Video ports on left side of computer Selecting video cables Connecting an HDMI-compatible television or display device Connecting an external monitor or projector Directing the display output when you turn on the computer (Sample Image) Display options window Adjusting the quality of the external display Customizing your computers settings Caring for your computer Cleaning the computer Moving the computer Chapter 2 Learning the Basics Computing tips Using the keyboard (Sample Illustration) Keyboard Function keys (Sample Illustration) Special Windows (Sample Illustration) Function keys Special Windows keys Overlay keys (Sample Illustration) Numeric and cursor control overlay Using the overlay to type numeric data Using the overlay for cursor control Backlit keyboard Touch screen Touch screen navigation Mouse properties Starting an app Starting an app from the Start screen (Sample Image) Searching for apps Saving your work Backing up your work Using the optical disc drive Optical disc drive components (Sample Illustration) Optical disc drive Inserting an optical disc Playing optical media Recording optical media Removing a disc with the computer on Removing a disc with the computer off Toshibas online resources Chapter 3 Mobile Computing Toshibas energy-saver design Running the computer on battery power Battery Notice Power management Charging batteries Charging the main battery Charging the RTC battery Monitoring battery power (Sample Illustration) Power and battery light locations Determining remaining battery power What to do when the main battery runs low Setting battery notifications (Sample Image) Advanced settings tab of Power Options screen Conserving battery power Power Plans Power Options window Using the eco power plan Changing the main battery Removing the battery from the computer (Sample Illustration) Unlocking the battery release lock (Sample Illustration) Removing the battery Inserting a charged battery (Sample Illustration) Inserting the battery (Sample Illustration) Locking the battery release lock Taking care of your battery Safety precautions Maintaining your battery Disposing of used batteries Traveling tips Chapter 4 Exploring Your Computers Features Exploring the Start screen Start screen Charms Tiles Exploring the desktop Finding your way around the desktop Desktop screen Icons Taskbar Notification area Notifications Windows Store Setting up for communications Connect to the Internet Connecting your computer to a network Accessing a network Exploring audio features Recording sounds Using a microphone (Sample Image) Sound Recorder screen Using external speakers or headphones Using the Web Camera Using the Smart Card Reader (Sample Illustration) Smart Card Reader on side of computer Using an ExpressCard Inserting an ExpressCard (Sample Illustration) Inserting an ExpressCard Removing an ExpressCard Using the Memory card reader Inserting memory media (Sample Illustration) Inserting memory media Removing memory media (Sample Illustration) Removing memory media Using the expansion port (Sample Illustration) Expansion port on underside of computer Page Chapter 5 Utilities eco Utility (Sample Image) eco Utility window Password Utility Using a supervisor password Setting a supervisor password (Sample Image) Supervisor Password tab Deleting a supervisor password Using a user password Setting a user password (Sample Image) User Password tab Deleting a user password System Settings (Sample Image) System Settings screen General tab options Page Sleep Utilities USB Sleep and Charge Page Enabling/Disabling USB Sleep and Charge Power supply mode settings (Sample Image) Sleep and Charge screen Function Key (Sample Image) Function Key Recovery Media Creator Service Station TOSHIBA Application Installer (Sample Image) TOSHIBA Application Installer selection screen Fingerprint Authentication Utility Fingerprint utility limitations Using the Fingerprint Authentication Utility Fingerprint Logon Care and maintenance of your fingerprint reader (Sample Illustration) Aligning the finger on the reader Fingerprint reader limitations Chapter 6 If Something Goes Wrong Problems that are easy to fix Problems when you turn on the computer Page The Windows operating system is not working Using Startup options to fix problems Refresh your computer Reset your computer Advanced options Internet problems The Windows operating system can help you Fixing a problem with Device Manager Checking device properties Memory problems Page Power and the batteries Keyboard problems Display problems Page Disk or storage drive problems Error-checking Page Optical disc drive problems Sound system problems ExpressCard problems ExpressCard checklist Resolving ExpressCard problems Page Printer problems Wireless networking problems Page DVD operating problems Develop good computing habits Data and system configuration backup in the Windows operating system Saving system configuration with restore points Page Backing up your data or your entire computer with the Windows operating system General tips for installing hardware and software Page If you need further assistance Contacting Toshiba Toshibas Technical Support Web site Other Toshiba Internet Web sites Toshibas worldwide offices Page Appendix A TOSHIBA Function Keys Functions Lock (Instant security) Power plan Sleep mode Hibernation mode 174 Output (Display switch) (Sample Image) Display mode options window Display brightness Disabling or enabling wireless devices Disabling or enabling the touch pad 176 Keyboard Function keys Zoom (Display resolution) Appendix B Power Cord/Cable Connectors Glossary Acronyms Page Terms A Direct Current (DC) program B BIOS bus speed, frontside bus system disk reboot C CPU cache, L1 cache, L2 cache double-click CD-ROM CD. Compare DVD-ROM D folder Alternating Current (AC) enable disk E disable file extension device file name F bus G H Sleep, Suspend HDMI software I non-interlaced cache, CPU cache, L1 cache World Wide Web device M MIDI system prompt RAM, ROM N O P operating system, application, utility Volatile boot, restart R boot BIOS, memory RAM hard disk S T active-matrix display World Wide Web W Universal Serial Bus (USB) Index