9-10 User’s Manual
Troubleshooting
Pointing device
If you are using a USB mouse, also refer to the USB section in this chapter
and to your mouse documentation.
Some CD/DVD/BDs run
correctly, but others do
not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software's needs.
Check the CD/DVD/BD documentation.
Check the type of CD/DVD/BD you are using.
The drive supports:
BD-ROM: BD-ROM, BD-ROM(DL), BD-
R, BD-R(DL), BD-RE, BD-
RE(DL)
DVD-ROM: DVD-ROM, DVD-Video,
DVD-R, DVD-RW, DVD+R,
DVD+RW, DVD-RAM
CD-ROM: CD-DA, CD-Text, Photo CD
(single/multi-session),
CD-ROM Mode 1, Mode 2,
CD-ROM XA Mode 2 (Form1,
Form2), Enhanced CD
(CDEXTRA)
Recordable Disc: CD-R, CD-RW, DVD-R,
DVD-R(DL), DVD-RW,
DVD+R, DVD+R(DL),
DVD+RW, DVD-RAM, BD-R,
BD-R(DL), BD-RE, BD-RE(DL)
Check the region code on the DVD. It must
match that on the BD drive. Region codes are
listed in the Optical Disc Drive section in Chapter
2, The Grand Tour.
Cannot write correctly If you have trouble writing, make sure you are
observing the following precautions:
Use only media recommended by TOSHIBA.
Do not use the mouse or keyboard during writing.
Use only the software supplied with the computer
for recording.
Do not run or start other software during writing.
Do not jar the computer during writing.
Do not connect/disconnect external devices or
install/remove internal cards during writing. If
problems persist, contact your dealer.
Problem Procedure