User’s Manual 9-9
Troubleshooting
Hard disk drive
BD drive
For more information, refer to Chapter 4, Operating Basics.
Problem Procedure
Computer does not boot
from hard disk drive
There may be a problem with your operating
system files. Refer to your operating system
documentation.
Slow performance Your files may be fragmented. Run disk
Defragmenter to check the condition of your files
and disk. Refer to your operating system
documentation or online help for information on
running disk Defragmenter.
As a last resort, reformat the hard disk. Then,
reload the operating system and other files.
If problems persist, contact your dealer.
Problem Procedure
You cannot access a
CD/DVD/BD in the drive
Make sure the drive's drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD/BD
is properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD/BD. Make sure
there is no obstruction. Remove any foreign
objects.
Check whether the CD/DVD/BD is dirty. If it is,
wipe it with a clean cloth dipped in water or a
neutral cleaner. Refer to the Media care section
in Chapter 4, Operating Basics, for details on
cleaning.