Others

Before Calling Service Personnel

Check the following guide for the possible cause of a problem before contacting service.

Symptoms and correction

Symptom

Cause

Correction

Page

 

 

 

 

No power.

• The AC adapter or power plug is

• Connect the AC adapter or power plug

20

 

disconnected.

securely.

 

 

• The battery pack has been removed.

• Install the battery pack.

–

 

• Dead batteries.

• Re-charge the battery.

–

 

 

 

 

The player turned off by itself.

• The automatic power off function turned

• Press the PLAY button.

25

 

the unit off.

 

 

 

 

 

 

No picture.

• The connected TV is not set to receive

• Select the appropriate video input mode

22

 

DVD signal output.

on the TV so the picture from the player

 

 

 

appears on the TV screen.

 

 

 

 

 

 

• The output signal is set to the External

• Set the output signal properly.

25

 

Screen mode.

 

 

No sound.

• The equipment connected via the audio/

• Select the correct input mode of the

68 , 69

 

video cable is not set to receive DVD

audio receiver so you can listen to the

 

 

signal output.

sound from the player.

 

 

 

 

 

 

• The volume is too low.

• Adjust the volume by turning the volume

24

 

 

control.

 

 

 

 

 

 

• The audio receiver or TV is turned off.

• Turn on the equipment connected with

68 – 74

 

 

the audio/video cable.

 

 

 

 

 

 

• The setting of output sound format is

• Select the proper audio setting.

38, 56

 

incorrect.

 

59

The playback picture has

• The disc is dirty.

• Eject the disc and clean it.

10

occasional distortion.

 

 

 

• Player is in fast forward or fast reverse

• Sometimes a small amount of picture

–

 

 

mode.

distortion may appear. This is not a

 

 

 

malfunction.

 

 

• The main unit was moved or given a

• Vibrating or shaking the unit during

–

 

shock.

playback may produce distortion. This is

 

 

 

not a malfunction. If not restored to usual

 

 

 

status, stop playback and start again.

 

 

 

 

 

 

• The disc is not set firmly.

• Remove the disc and set it again.

22

 

 

 

 

Brightness is unstable or

• The effect of copy protection.

• Connect the player directly to the TV.

68

noises are present in the

 

Avoid connecting the player to a VCR or

 

playback pictures.

 

TV/VCR combination.

 

The player does not start

• No disc is inserted.

• Insert a disc.

22

playback.

 

 

 

• An unplayable disc is inserted.

• Insert a playable disc. (Check the disc

12

 

 

 

type and color system.)

 

 

 

 

 

 

• The disc is inserted upside down.

• Insert the disc with the playback side

22

 

 

down.

 

 

 

 

 

 

• The disc is not inserted securely.

• Insert the disc securely in the disc holder.

22

 

 

 

 

 

• The disc is dirty.

• Clean the disc.

10

 

• The parental lock function is set.

• Cancel the parental lock function or

62

 

 

change the parental lock level.

 

 

 

 

 

Playback does not follow the

• It is in the repeat playback mode, memory

• These operations may prevent a proper

–

course of the disc’s program.

playback, etc.

progression of the contents.

 

 

 

 

 

Buttons do not work.

• Power supply fluctuations or other

• Turn the power on or off with the

–

 

abnormalities such as static electricity may

POWER button. Or disconnect the power

 

 

interrupt correct operation.

plug and insert it into the wall outlet

 

 

 

again.

 

The remote control does not

• The remote control is not pointed at the

• Point the remote control at the remote

19

work properly.

remote sensor of the player.

sensor of the player.

 

 

 

 

 

 

• The remote control is too far from the

• Operate the remote control within about

19

 

player.

3 m.

 

 

• The batteries in the remote control are

• Replace the batteries with new ones.

19

 

exhausted.

 

 

 

 

 

 

78