Others

Before Calling Service Personnel

Check the following guide for the possible cause of a problem before contacting service.

Symptoms and correction

Symptom

Cause

Correction

Page

 

 

 

 

No power.

• The AC adapter or power plug is

• Connect the AC adapter or power plug

20

 

disconnected.

securely.

 

 

• The battery pack has been removed.

• Install the battery pack.

 

• Dead batteries.

Re-charge the battery.

 

 

 

 

The player turned off by itself.

• The automatic power off function turned

• Press the PLAY button.

25

 

the unit off.

 

 

 

 

 

 

No picture.

• The connected TV is not set to receive

• Select the appropriate video input mode

22

 

DVD signal output.

on the TV so the picture from the player

 

 

 

appears on the TV screen.

 

 

 

 

 

 

• The output signal is set to the External

• Set the output signal properly.

25

 

Screen mode.

 

 

No sound.

• The equipment connected via the audio/

• Select the correct input mode of the

68 , 69

 

video cable is not set to receive DVD

audio receiver so you can listen to the

 

 

signal output.

sound from the player.

 

 

 

 

 

 

• The volume is too low.

• Adjust the volume by turning the volume

24

 

 

control.

 

 

 

 

 

 

• The audio receiver or TV is turned off.

• Turn on the equipment connected with

68 – 74

 

 

the audio/video cable.

 

 

 

 

 

 

• The setting of output sound format is

• Select the proper audio setting.

38, 56

 

incorrect.

 

59

The playback picture has

• The disc is dirty.

• Eject the disc and clean it.

10

occasional distortion.

 

 

 

• Player is in fast forward or fast reverse

• Sometimes a small amount of picture

 

 

mode.

distortion may appear. This is not a

 

 

 

malfunction.

 

 

• The main unit was moved or given a

• Vibrating or shaking the unit during

 

shock.

playback may produce distortion. This is

 

 

 

not a malfunction. If not restored to usual

 

 

 

status, stop playback and start again.

 

 

 

 

 

 

• The disc is not set firmly.

• Remove the disc and set it again.

22

 

 

 

 

Brightness is unstable or

• The effect of copy protection.

• Connect the player directly to the TV.

68

noises are present in the

 

Avoid connecting the player to a VCR or

 

playback pictures.

 

TV/VCR combination.

 

The player does not start

• No disc is inserted.

• Insert a disc.

22

playback.

 

 

 

• An unplayable disc is inserted.

• Insert a playable disc. (Check the disc

12

 

 

 

type and color system.)

 

 

 

 

 

 

• The disc is inserted upside down.

• Insert the disc with the playback side

22

 

 

down.

 

 

 

 

 

 

• The disc is not inserted securely.

• Insert the disc securely in the disc holder.

22

 

 

 

 

 

• The disc is dirty.

• Clean the disc.

10

 

• The parental lock function is set.

• Cancel the parental lock function or

62

 

 

change the parental lock level.

 

 

 

 

 

Playback does not follow the

• It is in the repeat playback mode, memory

• These operations may prevent a proper

course of the disc’s program.

playback, etc.

progression of the contents.

 

 

 

 

 

Buttons do not work.

• Power supply fluctuations or other

• Turn the power on or off with the

 

abnormalities such as static electricity may

POWER button. Or disconnect the power

 

 

interrupt correct operation.

plug and insert it into the wall outlet

 

 

 

again.

 

The remote control does not

• The remote control is not pointed at the

• Point the remote control at the remote

19

work properly.

remote sensor of the player.

sensor of the player.

 

 

 

 

 

 

• The remote control is too far from the

• Operate the remote control within about

19

 

player.

3 m.

 

 

• The batteries in the remote control are

• Replace the batteries with new ones.

19

 

exhausted.

 

 

 

 

 

 

78