182 If Something Goes Wrong

If you need further assistance

❖If the problem occurs while you are running a program, consult
the program’s documentation for troubleshooting suggestions.
Contact the software company’s technical support group for
their assistance.
❖Consult the dealer from whom you purchased your computer
and/or program. Your dealer is your best source for current
information.
For the detailed specifications for your computer, visit
pcsupport.toshiba.com. Click Product Support, search for your
model, and then click Detailed Specs.
Contacting Toshiba
If you still need help and suspect that the problem is hardware-
related, Toshiba offers a variety of resources to help you.
Toshiba’s Technical Support Web site
For technical support, or to stay current on the most recent software
and hardware options for your computer, and for other product
information, be sure to regularly check the Toshiba Web site at
pcsupport.toshiba.com.
Toshiba voice contact
Before calling Toshiba, make sure you have:
❖Your computer’s serial number
❖The computer and any optional devices related to the problem
❖Backup copies of your Windows® operating system and all
other preloaded software on your choice of media
❖Name and version of the program involved in the problem
along with its installation media
❖Information about what you were doing when the problem
occurred
❖Exact error messages and when they occurred
For technical support, call the Toshiba Customer Support Center:
Within the United States at (800) 457-7777
Outside the United States at (949) 859-4273