Troubleshooting, Problem, Solution | Toshiba TV 27A33 specs

Appendix

Troubleshooting

Before calling a service technician, please check the following table for a possible cause of the problem and some solutions.

Problem

TV will not turn on

No picture, no sound

No sound, picture OK

Poor sound, picture OK

Poor picture, sound OK

Poor reception of broadcast channels

Cannot receive above channel 13

Unable to select a certain channel

Cannot access signal input sources (Video1, Video2, Video3 and ColorStream) and/or Channels 3 and 4

Multiple images

Poor color or no color

Black box on screen

No stereo or SAP sound from a known MTS broadcast

The V-Chip PIN code does not work (U.S. V-Chip system only)

The remote control does not operate

Solution

•Make sure the power cord is plugged in, then press POWER.

•The remote control batteries may be dead. Replace the batteries.

•Check the antenna/cable connections.

•This TV will not accept or display 480p or 720p progressive scan signals or 1080i interlaced high-definition signals through its ColorStream inputs. Switch the other device’s output to 480i interlaced mode first (see page 9).

•The sound may be muted. Press VOLUME.

•The station may have broadcast difficulties. Try another channel.

•The MTS feature may be in SAP mode. Press the MTS button on the remote control until STEREO (or MONO) mode is active.

•The station may have broadcast difficulties. Try another channel.

•The MTS feature may be in SAP mode. Press the MTS button on the remote control until STEREO (or MONO) mode is active.

•Check the antenna connections.

•The station may have broadcast difficulties. Try another channel.

•Adjust the PICTURE menu.

•This TV will not accept or display 480p or 720p progressive scan signals or 1080i interlaced high-definition signals through its ColorStream inputs. Switch the other device’s output to 480i interlaced mode first (see page 9).

•The station may have broadcast difficulties. Try another channel.

•Check the antenna connections.

•If you are using a VCR, make sure the TV/VCR button is set correctly.

•Make sure TV/CABLE is set to CABLE mode.

•The channel may be blocked by the V-Chip feature or CH LOCK feature, or erased with the add/erase feature.

•Check the VIDEO LOCK feature.

•The station may have broadcast difficulties. Try another channel.

•Use a highly directional outdoor antenna.

•The station may have broadcast difficulties. Try another channel.

•Adjust the TINT and/or COLOR in the PICTURE menu.

•If you change the direction of the TV while it is turned on, the picture could suffer from color shading. If so, turn off the TV and allow it to cool for several hours before turning it on again.

•Repeatedly press CAP/TEXT to turn off the Closed Caption Text mode.

•Make sure the MTS feature is set properly.

•Change or reset your PIN code (page 15 and 16).

•Remove all obstructions between the remote control and the TV.

•The remote control batteries may be dead. Replace the batteries.

Appendix

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Toshiba TV 27A33 appendix Troubleshooting, Problem, Solution

Contents

27A33 Child Safety Important Safety Instructions This item applies to projection TVs only. If the air 120V AC? Adjusting the channel settings Using the Lock menuAuto power off Exploring your new TV Selecting a location for the TV Welcome to Toshiba Exploring your new TVSelecting a location for the TV TV back panel Connecting your TV Connecting a VCRWith component video compatible components Stereo VCR Connecting a cable converter box Converter/Descrambler Splitter Switch a B Connecting a DVD player/satellite receiver and a VCR DVD player with ColorStream Connecting two VCRs Connecting a camcorderConnecting an audio amplifier One coaxial cable Using the remote control Installing the remote control batteriesLearning about the remote control To install the batteries Setting up your TV Changing the on-screen display languageTo select a language Press or Adding channels to the TV’s memory Changing channelsProgramming channels automatically Adding and erasing channels manually Using the TV’s features Adjusting the channel settingsSwitching between two channels Programming your favorite channels Using the V-Chip parental control feature To select your PIN code and access the V-Chip menusSelecting a PIN code To clear your favorite channels Blocking programs by ratings Press or to display the V-CHIP menuTo change your PIN code Press Exit to return to normal viewing Youth TV Ratings Mpaa RatingsTV Ratings To use the V-Chip to block programs by rating Press To highlight Enable BlockingBlocking menu appears Blocking unrated movies or programs Using the Lock menuLocking channels Setting the game timer To set up the video lockTo set up the game timer Locking video input Labeling channels Setting the clock Setting the ON/OFF timerSetting the on timer To set the clock Example 830 AM Setting the off timer To cancel the on timerTo set the off timer Example Turning off the TV at 1130 PM Press or to set the desired hour, then press Selecting the ColorStream mode To adjust the picture qualityTo select the input mode Watching video input Setting the sleep timer Using the closed caption feature Adjusting the sound Adjusting the sound qualityTo adjust the sound quality Muting the sound Auto power off Understanding the Power Return featureUsing the surround sound feature Using the StableSound feature Problem TroubleshootingSolution Specifications Limited United States Warranty For 27 Standard Non FST Pure Television Models Limited Canada Warranty For additional information, visit TCL’s web site National Service Division