Toshiba PT234U-005005, PT235U-03N059, PT235U03N059, Z930, Z935-P300 TOSHIBA PC Diagnostic Tool Utility

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Utilities

TOSHIBA PC Diagnostic Tool Utility

TOSHIBA PC Diagnostic Tool Utility

This utility can help diagnose problems with devices in your

computer. Refer to the online Help documentation within the

application for additional help.

The TOSHIBA PC Diagnostic Tool utility may show tests for features

you do not have. This is normal and does not indicate a problem.

To use the TOSHIBA PC Diagnostic Tool utility:

1Click the Start button and, in the Search field, type

PC Diagnostic Tool. In the list that appears above, click on

your selection, or click the PC Diagnostic Tool icon in the

Protect & Fix tab of TOSHIBA Assist.

The TOSHIBA PC Diagnostic Tool window appears.

2Click the Diagnostic Tool tab.

(Sample Image) TOSHIBA PC Diagnostic Tool window

3Select the devices that you would like to test by clicking the

check box that appears to the left of the device.

Click the + (plus) and - (minus) symbols to expand and collapse the

categories.

4Click Start Diagnostics when you are ready to begin the tests.

Due to the installed audio enhancement software, the sound

test will come out from both speakers.

NOTE

NOTE

NOTE

Contents

Main Model: Portg Z930 Series Recordable and/or ReWritable Drive(s) and Associated Software Warranty Protection of Stored Data Critical Applications FCC Notice Declaration of Conformity Information Industry Canada Requirement Wireless Interoperability Wireless LAN and Your Health Canada Industry Canada (IC) EU Declaration of Conformity The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive Information VCCI Class B Information Taiw an Using this Equipment in Japan 2.4FH1 Device Authorization Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries Bluetooth Wireless Technology Interoperability Bluetooth Wireless Technology and Your Health Regulatory statements European Union (EU) and EFTA Taiw an Location of the Required Label Copyright Export Administration Regulation Notice Trademarks Licenses Computer Recycling Information Reuse, Donation, Recycling Contents Introduction................................................................................ 23 Chapter 1: Getting Started......................................................... 28 Page Chapter 2: Learning the Basics................................................. 67 Chapter 3: Mobile Computing................................................... 73 Chapter 4: Exploring Your Computers Features.....................87 Chapter 5: Utilities...................................................................... 95 Chapter 6: If Something Goes Wrong ...................................127 Appendix A: Hot Keys/TOSHIBA Cards..................................148 Introduction 24 This guide 26 Safety icons Other icons used Your computers features and specifications Other documentation Service options Chapter 1 Getting Started Selecting a place to work Setting up a work environment Keeping yourself comfortable Computer user comfort recommendations Good Working Posture Using the notebook with an external keyboard, mouse or monitor Typing style Taking breaks and varying tasks Mobile computing tips Transporting the notebook Seeking additional help Check list Precautions Page Important information on your computers cooling fan Setting up your computer Setting up your computer Connecting to a power source Page Connecting to a power source Charging the main battery Charging the main battery Using the computer for the first time Registering your computer with Toshiba Setting up your software Registering your computer with Toshiba Adding optional external devices Adding memory (optional) Adding memory (optional) Recovering the Internal Storage Drive Recovery option Description Recovering to out-of-box state (recommended recovery method) Page Page Recovering without changing the internal storage drive partitions Page Recovering to a custom size partition Page Page Creating recovery media Page Restoring from recovery media Page Erasing the Internal Storage Drive Erasing the Internal Storage Drive Erasing the Internal Storage Drive Checking the internal storage drive operating status Installing drivers and applications Using the touch pad Page Getting Started To: Do the following: Example: Scroll vertically Scroll horizontally Scroll continuously (Circular scrolling) Adjusting touch pad settings Disabling or enabling the touch pad Scrolling with the touch pad Control buttons Connecting an external device Connecting an external device Using external display devices Selecting video cables Using external display devices Connecting an HDMI-compatible television or display device Connecting an external monitor or projector Customizing your computers settings Adjusting the quality of the external display Customizing your computers settings Caring for your computer Caring for your computer Cleaning the computer Moving the computer Caring for your computer Using a computer lock Chapter 2 Learning the Basics Computing tips Using the keyboard Using the keyboard Character keys Starting a program Ctrl, Fn, and Alt keys Starting a program Starting a program Starting a program using the Search programs and files field Starting a program from the Start menu Saving your work Saving your work Backing up your work Restoring your work Toshibas online resources Toshibas online resources Chapter 3 Mobile Computing Toshibas energy-saver design Running the computer on battery power Battery Notice Power management Charging the main battery Charging the RTC battery Monitoring main battery power Determining remaining battery power What to do when the main battery runs low Setting battery notifications Conserving battery power Power Plans Using a hot key to set the Power Plan Using the TOSHIBA eco power plan Using the TOSHIBA eco power plan Changing the main battery Changing the main battery Taking care of your battery Safety precautions Disposing of your computer Maintaining your battery Disposing of your computer Traveling tips Traveling tips Chapter 4 Exploring Your Computers Features Exploring the desktop Exploring the desktop Finding your way around the desktop Icons Exploring the desktop Start button Taskbar Setting up for communications Notification area Setting up for communications Using Wireless LAN connectivity Exploring audio features Connecting your computer to a network Accessing a network Exploring audio features Recording sounds Using a microphone Using the Web Camera Using external speakers or headphones Using the Web Camera Using the Memory card reader Using the Memory card reader Inserting memory media Using the Memory card reader Removing memory media Chapter 5 Utilities TOSHIBA Assist TOSHIBA Assist Connect Page Page Optimize TOSHIBA Application Installer TOSHIBA Application Installer Setting passwords Using an instant password Using a supervisor password Setting a supervisor password Deleting a supervisor password Using a user password Setting a user password Deleting a user password TOSHIBA Face Recognition Utility TOSHIBA Face Recognition Utility TOSHIBA Security Assist TOSHIBA Security Assist TOSHIBA Security Assist TOSHIBA PC Diagnostic Tool Utility TOSHIBA PC Diagnostic Tool Utility Due to the installed audio enhancement software, the sound test will come out from both speakers. Mouse Utility Mouse Utility TOSHIB A Hardwa re Setu p TOSHIBA Hardware Setup TOSHIB A Hardwa re Setu p TOSHIBA Sleep Utility Starting the TOSHIBA Sleep Utility USB Sleep and Charge Page Enabling/Disabling USB Sleep and Charge Power supply mode settings TOSHIBA Button Support TOSHIBA Button Support TOSHIBA Accessibility TOSHIBA Accessibility Trusted Platform Module (TPM) Trusted Platform Module (TPM) Fingerprint Authentication Utility Fingerprint utility limitations Using the Fingerprint Authentication Utility Fingerprint Authentication Utility Fingerprint Logon Care and maintenance of your fingerprint reader Fingerprint Authentication Utility TOSHIBA eco Utility Fingerprint reader limitations TOSHIBA eco Utility TOSHIBA Service Station TOSHIBA Service Station TOSHIBA PC Health Monitor ConfigFree Getting Started Starting ConfigFree ConfigFree Utilities Connectivity Doctor Profile Settings Page Chapter 6 If Something Goes Wrong Problems that are easy to fix Your program stops responding. Problems when you turn on the computer Problems when you turn on the computer The computer will not start. The computer starts but when you press a key nothing happens. Problems when you turn on the computer The computer displays the The AC power light is blinking. The battery light is blinking when the computer is on. The Windows operating system is not working The Windows operating system is not working Using Startup options to fix problems The Windows operating system is not working Internet problems My Internet connection is very slow. My browser cannot find the URL address I typed in. My browser cannot find a site I bookmarked. Fixing a problem with Device Manager Fixing a problem with Device Manager Checking device properties Memory problems Memory problems Power and the batteries The AC power light does not come on when you plug in the AC adaptor and power cord/cable. The battery appears not to power the computer for as long as it usually does. Keyboard problems Display problems Display problems The screen is blank. Page Disk or storage drive problems Disk or storage drive problems You are having trouble accessing a drive, or one or more files appear to be missing. Error-checking Your hard disk seems very slow. Your data files are damaged or corrupted. Sound system problems No sound is coming from the computers speakers. The computer emits a loud, high-pitched noise. Wireless networking problems Wireless networking problems The Windows operating system wireless management utility does not work. Develop good computing habits Save your work frequently. On a regular basis, back up the information stored on your internal storage drive. Read the users guides. Data and system configuration backup in the Windows operating system Saving system configuration with restore points Backing up your data or your entire computer with the Windows operating system General tips for installing hardware and software USB Sleep and Charge is not working. If you need further assistance The USB Wakeup function does not work. The eSATA device is not recognized from Sleep or Hibernation mode. If you need further assistance Other Toshiba Internet Web sites Contacting Toshiba Toshibas Technical Support Web site Other Toshiba Internet Web sites Toshibas worldwide offices Toshibas worldwide offices Appendix A Hot Keys/TOSHIBA Cards Hot Key Cards Hot Key Cards Using the Hot Key Cards Hot key functions Volume Mute Keyboard backlight Lock (Instant security) Power plan Sleep mode Hibernation mode Output (Display switch) Display brightness Disabling or enabling wireless devices Disabling or enabling the touch pad Keyboard hot key functions Appendix B Power Cord/Cable Connectors Glossary Acronyms Page Ter ms A B C D E F G H I K L M N O P R S T U W Index