Troubleshooting
Problem: Press “Power on” button, but nothing happen, no display
Solution:
1. Make sure the included rechargeable battery is fitted in the handset correctly.
2. Please press “Power on” button for about 3 sec. until you see an icons.
Problem: Pop up a Bluetooth Security window
Solution:
1. Bluetooth PIN should be self-assigned when pairing with Bluetooth phone. If this window
pop up, please input default Bluetooth PIN: “0000”.
Question: How to distinguish standby mode and power-off mode
Answer: Please check LED, if LED not blinking, Bluetooth phone is in power-off mode. If LED
blinks every 5 seconds, Phone is in standby mode.
Problem: When you press “contact” ( ), LCD keeps showing “connecting…” and
phone cannot connect to your PC sky pe.
Solution:
1. Please check the Bluetooth icons in system tray. You must wait until this icon turn to blue
with green appearance.
2. If the Bluetooth icons is blue with green, but LCD keeps showing “connecting…” when you
press “contact”, please quit phone utility, by right-clicking phone utility icon and click “Exit”
and then launch Bluetooth VoIP Phone utility again.
3. If you cannot quit phone utility by right-clicking phone utility icon, please press
“Ctrl-Alt-Del” to run Windows Task Manager and then disconnect “TVP-SP1B” application
4. If Windows Task Manager cannot disconnect “TVP-SP1B”, please restart your computer.
Problem: No response on your phone (LCD stuck in the same page no matter which
key you enter).
Solution: Please remove battery to restart your Bluetooth phone.