5
Troubleshooting
Ifyouareunabletogetanacceptableimageafterfollowingtheinstallation
instructions,trythetroubleshootingtipsbelow.
1Press theresetbutton onthefront ofthesplitter toresetthe signal
beingsenttotheconnecteddisplays.
2Is the external power supply that came with the product connected
andpluggedintoaworkingpowersource?Fortheproducttofunction
properly,itmustbeconnectedtoandreceivingpowerfromtheexternal
power supply.
3Wasthepowertotheconnecteddevicesturnedoffpriortoinstallation?
Ifnot,restartthem.
4Whatresolutionareyoutryingtoreach?TrippLite’sHDMIsplittersare
testedtosupportupto1080p@60Hzvideoresolution,at36-bit(12-
bitsperchannel)DeepColor.
5What lengthHDMIcableareyouusing?(SeetheInstallation sectionin
thismanualfordetailsonthemaximumcabledistance).Theshorterthe
cablebeingused,thehighertheresolutionyouwillbeabletoobtain.If
youarenotabletogetanacceptable image,tryusingashortercable,
orloweringyoursource’svideoresolution,orcolordepthsettings.
6Whattype ofcablingareyouusing?Inferiorcablingcanresultin poor
performance,soitisimportant thatyouusecablesthat cansupport
thevideoresolutionyouare tryingtoobtain.It isrecommendedthat
youuse TrippLite’s P568-Series High-Speed HDMI cables, as they
havebeentestedtoworkwiththeB118-Seriessplitters.
7Test your cables to��� ensure they are working properly.For example,
connectyourHDMIcablebetweenasourceandmonitorthatyouknow
workstoseeifthecableisfunctioning.
8Istheunitlocatedinanareathatexposesittohighertemperatures?If
theproductisoverheated,itwillnotfunctionproperly.
13-07-120 93-32BD.indd 5 8/2/2013 4:04:44 PM