Section 4 Troubleshooting / Error Messages
Font Memory Card Kit User’s Guide -- Document # 50-70407-002 Rev. A 4-9
Trouble-

shooting by

Printer

Control Panel

Display

Message

The following table contains the printer control panel display messages generated by TROY Security Printing
Solutions. Some of the messages may not apply to your TROY Security Printing Solution. Refer to the Hewlett-
Packard Printer User’s Manual for other display panel messages.
Message Description Action
LOW TONER The TROY MICR toner cartridge is low on
toner. Replace the TROY MICR toner cartridg e
with a new TROY MICR toner cartridge.
Do not re-install the old cartridge.
TROY INTERNAL
RELIANCE MONITOR The TROY firmware contains advanced
internal self-diagnostics checks to en sure
constant data integrity. When the
firmware detects an excepti on condition
that may result in compromised data
integrity, it halts printer operation. This
message will be followed automatically
with diagnostic information that may
assist TROY engineers in evaluating the
exception condition.
Contact TROY Technical Suppo rt.
49.4C18 SERVICE ERROR A firmware update has been uploaded to
the printer. This error message may
appear immediately after the update
process has been completed, indicating
that the printer has registered the ne w
firmware.
Re-initialize the printer (cycle printer
power), or perform a cold reset. Wait for
the initialization sequence to finish before
continuing to use the printer. The printer
must be re-initialized in order for the
firmware update to take effect.
53.ØX.1Ø ERROR Your printer detected the presence of a
second system DIMM or memory ca rd. Remove the DIMMs or memory cards one
at a time until the message is cleared, or
contact your TROY service repre sentati v e.
61.X SERVICE
62.X ERROR
Indicates that the TROY Font Memory
Card is improperly installed or has failed.
Re-install the TROY Font Memory Card.
68.1 ERROR A firmware update has been uploaded to
the printer. This error message may
appear immediately after the update
process has been completed, indicating
that the printer has registered the ne w
firmware.
Re-initialize the printer (cycle printer
power), or perform a cold reset. Wait for
the initialization sequence to finish before
continuing to use the printer. The printer
must be re-initialized in order for the
firmware update to take effect.