Most problems you encounter with your TVcan be corrected by consulting the following troubleshooting list.
Note for U.& customers: If you prefer, we can provide you with the name of an Authorized Service Representative who will visit
your home for a fee to install your electronic entertainment system and to instruct you in its operation. For details about this service,
call 1-888-206-3359. For additional assistance while using your RCAproduct, please visit www.rca.com/customersupport.
TV Problems
TV won't turn on
• Makesure the TV is [)lugged in.
• Checkthe wall receptacle(or extension cord]to makesure it is"live" byplugging in something else.
• Something might bewrong with your remote control. PressthePOWERbutton on the front of the TV.If the TVturns on, check the remote
control.
• TheChild Lockmay be set. Go to page 28 for more information.
Buttons don't work
• TheChild Lockmay be set. Go to page 28 for more information.
TV turns off unexpectedly
• Sleeptimer might havebeen activated. Goto page22 for instructions.
• Off-Timer might have beenactivated. Go to page 20 for instructions.
• Electronicprotection circuit mayhave been activated becauseof apower surge. If this happensfrequently, thevoltage in your house may
be abnormally high orlow.
Blank screen
• Youmay be on an inactive channel. Try another channel.
No sound, picture okay
•Maybethe sound ismuted. Try pressingthe volume up button to restore sound.
• Ifusing S-Video remember to also connect the component's left and right audio output jacksto the TV's AUDIOjacks.
Can't select certain channel
• Channelmay be blocked or not approvedthrough Parental Controls.
• Ifusing a VCR,checkto makesure the TVNCRbutton onthe VCR isin the correct mode (pressthe TV/VCRbutton on your VCR).
Noisy stereo reception
• Models 24V412T,24V511T Only: May bea weak station. PressMTSon the remote and chooseMono (instructions on page32).
No picture, no sound butTV is on
•Maybethe signal type isset wrong. Goto page 11for more instructions.
• Youmay havethe wrong video input channel selected. Goto theINPUTbutton description on page9.
Sound okay, picture poor
• Cheekantenna connections. Make sure all of the cables are firmly connected to thejacks.
• Tryadjusting sharpnessto improve weak signals. Go to page16 for more instructions.
Black box appears on the screen
• Closedcaption might beon. Cheek CCin the Preferencesmenu. Go to page21 for moreinstructions.
The Remote Control Doesn't Work
•Something might bebetween the remote and the remotesensor on the component. Make sure there is a clear path.
• Maybebatteries in the remote are weak,dead or installed incorrectly.Put newbatteries inthe remote.
Problems with Parental Controls
The rating limits don't work
•Youmust activate the settings. Go to the MAIN MENU(pressMENU on your remote),select Par. (Parental) Control in the Preferences
menu. Enteryour passwordand turn on Master Enable (Go to page 27 for instructions).
I don't remember my password and I want to unlock theTV
• Ifyou forget your password you can reset it. Simultaneously presstheVOL+ on the remote andthe CH+button on the front of theTV.The
display will appear for youto enter your newpassword.
The Parental Controls won't let me watch a program even though it's not rated as violent.
• Maybethe movie wasgiven aNR (NotRated) status.Checkto seeif BLOCKNO RATINGisturned on in the Par.(Parental) Control menu.
Goto page27 for more instructions.
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