Warranty Info (cont.)

Mail-In Warranty Repair Procedure

If TV Ears Technical Support determines that a problem with a TV Ears TV or TV accessories may be within the terms and conditions of the TV Ears Limited Warranty and that a mail-in repair may be performed, the customer will be prodivded with a return authorization number and mail-in repair instructions. Proof of purchase is required to confirm the product is within the Limited Warranty period and meets the terms and conditions of the TV Ears Limited Warranty.

The customer will be provided with instructions for packing and shipping the unit to the TV Ears service center. The original carton box and packing material, or equivalent as designated by TV Ears, must be utilized. The cost of shipping to TV Ears service center is at the customer’s expense. After the product is repaired and tested, the TV Ears service center will ship the unit back to the customer at TV Ears’ expense. TV Ears is not responsible for the de-installation or re-installation of the product.

TV Ears Return Policy for Non-defective Products

TV Ears’ return policy for non-defective products is that such products purchased directly from TV Ears may be returned by the original purchaser during the initial thirty (30) day period following the date of purchase. A TV Ears return authorization number (RMA Number) must be obtained. The refund will be the purchase price actually paid by the purchaser less a ten percent (10%) restocking fee for each item returned. The costs for shipping and White Glove Delivery are not refundable.

The return authorization number must first be obtained from TV Ears Customer Service or Technical Support via:

Email: questions@tvears.com

Phone: 888-883-3277 toll free

Products must be returned to the address specified by the TV Ears Customer Service or Technical Support and must be shipped in the original packaging, with freight prepaid, to TV Ears, and must be received in new and unused condition. The RMA Number must be included in the packaging. TV Ears reserves the right to assess fees for any damage or missing parts in addition to the ten percent (10%) restocking fee.

RMA Numbers are valid for fifteen (15) days from the date of issuance. The customer is responsible for and must prepay all shipping charges and shall assume all risk of loss or damage to the product while in transit to TV Ears. If the product is returned to TV Ears (1) without a TV Ears RMA Number, and/or (2) after the fifteen

(15)day period, and/or (3) without proper packaging, TV Ears shall have the right to refuse delivery of such returned product and to return the product to the customer at the customer’s expense with no refund issued.

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TV Ears 10510.2 instruction manual Mail-In Warranty Repair Procedure, TV Ears Return Policy for Non-defective Products
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10510.2 specifications

TV Ears 10510.2 is a cutting-edge solution designed for individuals who experience hearing difficulties while watching television. This remarkable assistive listening device enhances audio clarity, allowing users to enjoy their favorite programs without disturbing others in the room. One of the standout features of the TV Ears 10510.2 is its wireless technology, which eliminates the hassle of cumbersome wires and allows users to move freely while still receiving high-quality sound.

The system operates on a frequency that assures minimal interference with other devices, offering users a crystal-clear audio experience. The TV Ears 10510.2 is equipped with a digital signal processor (DSP), which fine-tunes the sound according to the unique hearing needs of the user. This technology helps in emphasizing dialogue while reducing background noise, making it easier for users to follow conversations onscreen.

Comfort is another key characteristic of the TV Ears 10510.2. The headset is designed with soft, cushioned ear pads that provide comfort during long viewing sessions. The adjustable headband allows users to find the perfect fit, ensuring that the device can be worn for an extended period without discomfort.

One of the most significant advantages of the TV Ears 10510.2 is its rechargeable battery. This feature eliminates the need for constant battery replacements, making it both economical and environmentally friendly. The device comes with a charging dock, making it convenient to recharge when not in use.

Additionally, the system is user-friendly with straightforward controls that allow users to adjust the volume to their preference easily. This is particularly beneficial for households with multiple members, as each user can customize their audio experience without affecting the sound for others watching the same television show.

The TV Ears 10510.2 is compatible with virtually all televisions, making it a versatile choice for those seeking to enhance their home viewing experience. Whether it's a thrilling movie, an exciting sports event, or a captivating drama series, users can enjoy every moment with unparalleled audio clarity, making television watching more enjoyable and accessible than ever before.

In conclusion, the TV Ears 10510.2 stands out as an innovative device tailored for those looking to improve their auditory experience at home, combining advanced technology, comfort, and user-friendly features into one effective solution.
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