CHAPTER
TROUBLESHOOTING
If you are experiencing trouble with your touchmonitor, refer to the following table. If the problem persists, please contact your local dealer or our service center. Elo Technical Support numbers are listed on page 28.
Solutions to Common Problems
Problem | Suggestion(s) | |
The monitor does not respond | • | Check that the monitor’s Power Switch is on. |
| • | Turn off the power and check the monitor’s power |
Characters on the screen are dim |
| cord and signal cable for proper connection. |
• | Refer to the Controls and Adjustments section to | |
The screen is blank | • | adjust the brightness. |
During operation, the monitor screen may | ||
|
| automatically turn off as a result of the Power |
|
| Saving feature. Press any key to see if the screen |
|
| reappears. |
| • | Refer to the Controls and Adjustments section to |
OSD or power buttons don’t work | • | adjust the brightness. |
Check to see that they are not locked out. See | ||
“Out of Range” monitor | • | page 13. |
Check to see of the resolution or vertical | ||
|
| frequency of your computer is higher than that of |
| • | the LCD monitor. |
| Reconfigure the resolution of your computer to | |
|
| make it less than or equal to 1024x768. 1024x768 |
|
| is optimal. See Appendix A for more information |
Touch doesn’t work | • | on resolution. |
Make sure cable is securely attached at both ends. | ||
18
