MM-008212-001, Rev. A
101
12 BASIC TROUBLESHOOTING Use Table 12-1 as a troubleshooting guide if the radio is not functioning properly. If additional assistance
is required, contact a qualified service technician or call M/A-COM at 1-800-528-7711.
Table 12-1: Troubleshooting
SYMPTOM POSSIBLE CAUSE POSSIBLE SOLUTION
Radio will not turn on Low battery charge Change the battery pack to a fully
charged pack.
No Audio Speaker volume is muted. Increase the volume level.
Poor Audio • User is in a poor coverage area
or not on the network.
• Data cable is connected.
• Move to a better coverage area.
• If the data cable is connected, enter
“atspkr1” to enable internal speaker.
Radio will not register
or does not receive
provisioning data.
Bad logon credentials. Verify logon and password.
Screen displays:
NOAUTHV Radio authentication of the VNIC
failed. Contact system administrator.
Screen displays:
NOAUTHM VNIC authentication of the radio
failed. Contact system administrator.
Screen displays:
UNAUTH3 The radio network ID has not been
added to network. Contact system administrator.
Screen displays:
NOSUPRT The voice authentication security
policy is set to only allow
authenticated users.
Contact system administrator.
Screen displays:
BAD PWD An invalid password has been
entered. Verify the password and re-enter.
Screen displays:
OVR TEMP The radio may be too hot. The radio
will cease transmitting if an
operational temperature threshold
has been exceeded.
Let the radio cool before attempting to
transmit. Report this failure to an
authorized technician.
Radio powers off for
no apparent reason. Radio may be experiencing very
low voltage. Have the battery checked by an
authorized technician.
Radio will not
transmit. Radio may be out of coverage area
or may be overheated. Return to coverage area if possible. If
overheated, let radio cool before retrying
transmission. Report this failure to an
authorized technician.