SCREENING CALLS

Design ■ Features ■ Performance

CUSTOMER The ice cubes are sticking together! - U-CO29FF, CO2075FF and BI•2015 COMPLAINT Models Only

•BI•2015 Model Only - Does the unit need to be defrosted?

•Is the door sealing properly? This could cause the ice cubes to stick together.

•Have you tried to shake the ice bucket? If the ice sits without being used, it will tend to stick together. Shaking the bucket will usually break apart the ice cubes. If the ice has been sitting for a long time, we recommend dumping the bucket and making fresh ice.

•CO2075FF, U-CO29FF - Turn freezer control colder.

CUSTOMER Water is leaking out of the unit! - U-CO29FF, CO2075FF and BI•2015 COMPLAINT Models Only

•Have you checked the connection at the water solenoid valve? U-Line’s warranty does not cover installation adjustments.

CUSTOMER No ice or not enough ice! - U-CO29FF, CO2075FF, BI•2015 and CLR2060 COMPLAINT Models Only

•Are you aware of the factory specifications for ice production?

Model #

Approx. Daily Ice Rate

Approx. Ice Storage

CO2075FF, U-CO29FF

8 lbs.

13 lbs. bucket

CLR2060

60 lbs.

35 lbs. bucket

BI•2015

25 lbs.

25 lbs. bucket

•Is the ice maker bin arm down? When the arm is up, it will not make ice.

•Is the door sealing properly? U-Line’s warranty is 90 days for door adjustments.

•Does the water level need to be adjusted? U-Line’s warranty is 90 days for water level adjustments.

•BI•2015 Model Only - Is the temperature control set to the warmest setting? The unit will produce the most ice when set at the warmest setting. Let the unit run overnight.

•CO2075FF, U-CO29FF - Turn freezer control colder.

CUSTOMER

COMPLAINT My cubes are wet - CLR2060 Model Only

•The storage bin that holds the ice is not refrigerated. The cubes in the bin are slowly melting down. The bin will maintain a temperature of 32 to 34 degrees.

CUSTOMER

COMPLAINT The floor is very warm in front of my CLR2060 Model

•The unit is designed for a built-in application, so the warm air will discharge out the bottom of the unit below the door. There is a safety feature built into the control board that will shut the unit down if the warm air cannot be dissipated.

CUSTOMER No ice, water pours into the trough and down into the drain - CLR2060 COMPLAINT Model Only

•The standpipe needs to be inserted into the drain hole of the water trough to maintain the proper level of water inside the trough.

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