Design ■ Features ■ Performance

SCREENING CALLS

GUIDE FOR SCREENING CALLS

U-line’s warranty does not cover customer education calls. It has been reported that as high as 50% of all service calls performed are customer education calls.

The following guide has been developed to help screen calls on the most common customer education issues. It can be used by persons scheduling service calls. Questions to ask before scheduling a service call:

CUSTOMER

COMPLAINT The unit is not cold enough!

•Are you familiar with the factory specifications for this unit? (Many factors can cause these figures to vary: ambient temperature, application, amount of use, etc.)

Model Numbers

Approximate Temperatures

2075WC, 2015WC

60° top rack /55° middle/ 45° bottom

2075R, 2015R

38°

2075RF

38° fresh food, 0° freezer

CO2075FF, U-CO29FF

38° fresh food

•Is the door sealing properly? If the door is not sealed properly, it allows heat into the unit. U-Line’s war- ranty is 90 days for door adjustments.

•Is the condenser clean? U-Line’s warranty does not cover cleaning the condenser.

•Is the unit behind closed doors? The unit must have free air flow to the front grille.

•Did you try turning the temperature control colder? Turning the control knob clockwise is colder. Be sure to allow 24 hours between temperature control adjustments.

•For Wine Captain Units Only - Is the light on constantly to display the wine? If the light is on constantly, this could cause the unit to run warmer.

CUSTOMER

COMPLAINT The unit is frosting up!

•Are you familiar with the defrost technology of the unit?

Defrost Technology

Model Numbers

Manual Defrost

BI•2015

Cycle Defrost

2075R, 2015R, 2075WC, 2015WC

Frost Free

CO2075FF, 2075RF, U-CO29FF

•Is the door sealing properly? U-Line's warranty is 90 days for door adjustments.

•Has the door been left open?

•Is the unit in an application of heavy usage? Heavy usage or high ambient temperatures will cause a unit to frost up.

CUSTOMER

COMPLAINT The light on my Wine Captain never shuts off!

•Did you turn the ON/OFF switch near the base of the unit? The ON/OFF switch is for the light operation only. When the switch is in the OFF position, the light will turn on only when the door is open. When the switch is in the ON position, the light will be on constantly to display the wine. To shut the unit OFF, turn the temperature control all the way counterclockwise.

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