Troubleshooting Procedures
The following table presents symptoms and solutions for problems potentially encountered when installing the 1800 Series Bundled POS System components.
Symptom | Solutions |
|
|
Touch screen accuracy | • Recalibrate the touch screen using the calibration utility. |
is off |
|
The printer does not | • Check to see if the printer power cable is properly connected to the |
have power. | printer. |
| • Make sure that the printer power switch is ON. |
|
|
The printer has power | • Push the ATX power button in the front of the logic unit located on the |
but the system does | lower front right hand side of the unit. |
not boot to Windows. |
|
A keyboard error | • Check to see if the keyboard cable is properly connected to the |
message displays | keyboard. Make sure that the keyboard cable is connected to the |
when you boot the | keyboard port (purple) on the logic unit, not to the mouse port (green). |
1800 Series POS unit. |
|
The rear customer | • Make sure the customer display is plugged in to connector provided |
display does not have | on back of unit behind the panel cover. |
power. |
|
Please call UTC RETAIL’s Technical Support at 800.349.0546, if you have any problems not addressed in the Troubleshooting Procedures or have questions about other sections of this documentation.
© 2008 UTC RETAIL. All rights reserved. | 11692014 Rev C | Page 12 of 12 |