Troubleshooting Procedures
The following table presents symptoms and solutions for problems potentially encountered when installing the 2200 Series Bundled POS System components.
Symptom | Solutions | |
|
| |
There is no image on | • Check to see if the monitor power cable is properly connected to the | |
the LCD monitor. | monitor. | |
| • Check to see if the SVGA cable is properly connected to the monitor. | |
| • Make sure that the LCD monitor power is on. | |
|
| |
The printer does not | • Check to see if the printer power cable is properly connected to the | |
have power. | printer. | |
| • Make sure that the printer power switch is ON. | |
|
| |
The printer has power | • Push the ATX power button in the front of the logic unit located on the | |
but the system does | front left hand side of the PC. | |
not boot to Windows. |
| |
A keyboard error | • Check to see if the keyboard cable is properly connected to the | |
message displays | keyboard. | |
when you boot the | • Make sure that the keyboard cable is connected to the keyboard port | |
2200 Series POS unit. | ||
(purple) on the logic unit, not to the mouse port (green). | ||
| ||
|
| |
The pole display does | • Make sure it is not plugged into COM port 1. Use COM port 4. | |
not have power. |
|
Please call UTC RETAIL’s Technical Support at 800.349.0546, if you have any problems not addressed in the Troubleshooting Procedures or have questions about other sections of this documentation.
© 2008 UTC RETAIL. All rights reserved. | 11692012 Rev D | Page 12 of 12 |