How to get service or support
If you have a problem with the installation or operation of your Magicard printer, then first please
We also recommend that you visit our website www.magicard.com where additional FAQs and technical support information are available, together with a “contact us”
If you still have a problem you will be covered by our standard warranty and may also be covered by our 3 year UltraCoverPlus extended warranty and Loaner Service.
Follow the instructions under ‘Warranty’ to obtain assistance.
When Handling the Printer
Avoid touching the thermal printing edge of the thermal printhead. Grease and contamination will shorten its life.
Before transporting the printer, remove the dye film cassette. Pack the printer in its original packaging.
If you have warranty enquiries or experience a problem, visit our website www.magicard.com for support
or call our service center.
CALL EU +44 (0)1305 762 115 | CALL US (425) 556 9708 |
Ultra Electronics Limited | Ultra Electronics Inc. |
MAGICARD Service Centre | MAGICARD US Service Center |
Waverley House, Hampshire Road, Granby Estate | 6711 - 176th Avenue NE |
Weymouth, Dorset, DT4 9XD, UK | Redmond, WA 98052, USA |
Fax: +44 (0) 1305 777 904 | Fax: (425) 556 3962 |
WARRANTY
UltraCoverPlus Extended Warranty & Loaner Service
If you purchased your Alto printer in North America or the EU and selected other countries, then you should be covered by our free three year UltraCoverPlus extended warranty and loaner program. Outside of these territories our standard one year limited warranty applies (See below).
Ultra will • Replace without charge a failed printhead whatever the cause of failure (provided Ultra consumables have been used exclusively).
•Repair without charge a failed printer
•Provide on request a loan unit to replace a printer returned for repair
•Pay for all shipments to the customer
You must | • Keep this warranty information in a safe place |
| • Contact the service line indicated above if you have a problem |
| • Promptly ship to Ultra |
| - A failed printhead for replacement |
| - A failed printer for repair |
| - A loan printer when your unit is returned |
| - Pay for all shipments to Ultra |
Making a Claim |
|
a)If your product is exhibiting a problem and is covered by UltraCoverPlus, FIRST contact our Tech Support team for troubleshooting. The phone number is listed below.
b)If Tech Support cannot solve the problem and your product is defective, a Manufacturer’s Return Authorization Number (MRAN) will be issued to you. Please have the product’s model and serial number ready for warranty verification. (See label on rear of printer).
c)Once it has been verified that your product is covered by UltraCoverPlus, please ensure the consignment address is forwarded before 1pm so that there is no delay in shipment of the loan printer if required.
d)On receipt of the loan unit, please ship the defective product to your Magicard Service Center promptly to avoid rental charges for the loan unit. Retain all accessory items for use with the loan unit.
e)The product should be securely packed in its original packaging with a description of the problem and quoting the MRAN number. Please also mark the MRAN number on the outside of the shipping carton.
f)If your defective unit is not received within two weeks of the loan machine being dispatched from Ultra, a rental charge will apply.
g)Once your product has been repaired it will be shipped back to you. On receipt, please return the loan unit promptly. After a period of two weeks, unless agreed in writing by Ultra, a rental charge will become payable.
h)Insurance and shipping costs incurred in sending the original product for service and returning the loan unit are the responsibility of the customer. Ultra will pay freight costs to ship the loan unit out and to return the repaired item.*If your printer is not covered by UltraCoverPlus, it may still be covered by our standard 12 month warranty.
CONSUMABLES
Alto Consumables
PCF6 - 100 blank PVC cards in dispensers plus 100 shot YMCKO dyefilm cassette.
PCF8 - 100 PVC Holopatch cards in dispensers plus 100 shot YMCKO dyefilm cassette.
PCF10 - 100 blank
Alto M Consumables
PCF7 - 100 Hi Co magstripe cards in dispensers plus 100 shot YMCKO dyefilm cassette (Alto M).
PCF9 - 100 Hi Co magstripe Holopatch cards in dispensers plus 100 shot YMCKO dyefilm cassette (Alto M).
We recommend that you use only Magicard consumables which have been tested for color fidelity and consistency from batch to batch, and are also guaranteed to safeguard your UltraCoverPlus warranty rights (If applicable).
CLEANING KITS
Alto and Alto/M
CK1 - Cleaning kit 5 T cards, 1 pen.
The Magicard
QuickStart Guide
Customers in North America, EU and selected other countries enjoy UltraCoverPlus 3 year extended warranty, support and loaner program.
standard | standard | option | option | Alto/M |
APPROVALS
Federal Communications Commission (FCC) Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference in which case the user will be required to correct the interference at his own expense.
Canadian Department of Communications Statement
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicable aux appareils numériques de la class A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.
EU Declaration of Conformity
The EU Directives covered by this Declaration
89/336/EEC | Electromagnetic Compatibility Directive, amended by |
| 92/31/EEC & 93/68/EEC |
72/23/EEC | Low Voltage Equipment Directive, amended by |
| 93/68/EEC |
The Product Covered by this Declaration
Magicard Alto Card Printer
The Basis on which Conformity is being Declared
The product identified above complies with the requirements of the above EU Directives by meeting the following standards
BS EN 50
BS EN 50
BS EN 60 950 : 1992 Safety of Information Technology Equipment including Electrical Business Equipment
Limited Warranty Information
1)Coverage: Ultra Electronics Ltd Warrants that the MAGICARD printer shipped with this Warranty statement will conform to the manufacturers specifications and be free from defects in materials or workmanship for a period of 12 months from the date of original purchase by the user, but there are additional conditions on the printhead Warranty (see paragraph 2).
2)Limited Printhead Warranty: Ultra warrants that, under normal use and service, thermal printheads will be free from defects in material and workmanship for a period of twelve (12) months from the date of original purchase or for a quantity of 10,000 printed cards, whichever comes first, provided that
3)Warranty Claims: If the MAGICARD printer proves defective during this period, please contact the Ultra Service Center, at the address and telephone/fax number given below. The Ultra Service Center personnel may first ask you to carry out certain simple checks to confirm the nature of the problem, and if a return is appropriate they will give you a Return Authorisation Number (MRAN) and consignment instructions to the appropriate repair center. Ultra will, at its option, repair or replace the defective parts at no charge to the customer.
4)Warranty Limitations: The Warranty does not apply to MAGICARD printers that have been:
Damaged through physical or electrical mishandling.
Damaged through operation in environments which are outside normal office conditions in terms of corrosive atmosphere, temperature, humidity, shock or vibration.
Improperly installed or interfaced to other products which may exhibit software problems or expose the MAGICARD to improper voltages or control signals.
Used with consumables from any source other than Ultra Electronics.
Serviced or interfered with by anyone other than an Ultra Authorised Service provider.
5)Shipping: Insurance and shipping costs incurred in sending the MAGICARD printer for Warranty service are the responsibility of the customer. Whenever possible Ultra Service Centers will use the same class of shipping service selected and paid for by the customer to return the printer. Return shipping costs from Ultra to the customer will be at Ultra's expense. After obtaining the MRAN as described above, the printer should be securely packed in its original packaging with proof of date of purchase and a note describing the problem and quoting the MRAN. The printer must be sent to the service center address supplied with the MRAN by the main service center. This address may be different to the address listed below, but will generally be closer to you. Please also mark the Return Authorisation Number on the outside of the shipping carton. All customs duties and taxes, if applicable, are the responsibility of the customer.
6)Applicability: The Warranty and remedy provided above are exclusive and in lieu of all other warrants, either express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Any statements or representations made by any other person or firm are void. Neither Ultra Electronics Ltd nor its affiliates shall be liable for any loss, inconvenience, or damage, including direct, special, incidental, or consequential damages, resulting from the use or inability to use the Ultra product, whether resulting from breach of Warranty or other legal theory even if Ultra has been advised of the possibility of such damage or loss.
This Warranty is governed by the laws of England. Any dispute arising out of or relating to this Warranty shall be submitted for arbitration of this dispute or disputes pursuant to the rules and regulations of the UK Arbitration Act. This Warranty gives you specific legal rights, and you may also have other legal rights which vary from country to
HOLOKOTE SECURITY
Ultra’s patented HoloKote
HOLOPATCH CARDS
For even greater security, try HoloPatch® cards. When you print with HoloPatch cards, one of the HoloKote security logos is highlighted by a highly reflective
Contact your dealer for supplies
ABOUT THIS GUIDE
This guide is to assist you with the
The printer models covered by this document include:-
Alto Printer (Std.)
Alto Printer (Mag.)
The information contained in this guide is subject to change without notice. Ultra Electronics Limited shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance or use of this material.
This document contains proprietary information belonging to Ultra Electronics Limited and may not wholly or partially be copied, stored in a data retrieval system, disclosed to third parties or used for any purpose other than that for which is was supplied, without the express written authority of Ultra Electronics Limited. All rights are reserved.
Magicard® is registered as a trademark with the United States Patent and Trademark Office, Reg. No. 2,197,276.
The HoloKote® feature of Magicard® printers is protected by US PATENT No: 5,990,918 and by EUROPEAN PATENT SPECIFICATION EP 0 817 726 B1.
Microsoft and Windows are trademarks of Microsoft Corporation. Copyright 2007 Ultra Electronics Limited
country so the above limitations and exclusions may not apply to all customers.
