UMAX Astra 2100U Owner’s Guide
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Contacting Technical Support
UMAX Astra scanners are designed to be reliable, easy-to-install,
and easy-to-use. If you encounter any problems while installing
your scanner:
• Check out the UMAX Web site at www.umax.com/support
• E-mail UMAX with your technical support question at:
support@umax.com
• Call UMAX automated interactive support 24-hours a day at
1-800-468-8629
• Contact your dealer or call the UMAX support line between
6 A.M. – 6 P.M. (PST), Monday-Friday, at 510-492-5827.
NOTE: You are eligible to receive 90-days of free technical
support from the scanner purchase date. If you call after the
90-day period, you will be charged a flat fee of $19.95 per call.
All charges will be billed to your (major) credit card.
Before calling, please be sure to have the following information
ready:
• The scanner model and serial number
• The version number of the scanner driver (located on the front
of the CD)
• The computer model you are using
• The printer and model that you are using (if applicable)
• The application software packages that you are using
• Error codes or messages seen
• A description of what you were doing at the time of the
malfunction so that the problem can be recreated
• Other observations that may aid the technician in identifying
the problem and solution