Uniflame GAD1399SP Troubleshooting

LP Gas Outdoor Fireplace Model No. GAD1399SP Series

Troubleshooting

Problem	Possible Cause	Prevention/Cure
	LP gas tank valve is closed	Make sure regulator is securely attached to the LP gas tank, turn LP gas tank
		valve to “OPEN”
	LP gas tank is low or empty	Replace or refill LP gas tank
		1. Turn LP gas tank valve to “CLOSED”
	LP gas leak	2. Wait 5 minutes for gas to clear
		3. Follow “Checking for Leaks” in the owner’s manual
Burner will not light using ignitor
	Battery needs to be changed	Replace the “AA” battery (follow assembly step for inserting battery)
	Electrode and burners are wet	Wipe dry with cloth
	Electrode cracked or broken - sparks at crack	Replace electrode
	Wire loose or disconnected	Reconnect wire or replace electrode/wire assembly
	Wire is shorting (sparking) between ignitor and electrode	Replace ignitor wire/electrode assembly
	Bad ignitor	Replace ignitor
		Check if LP gas tank is empty
	No gas flow	A. If empty, replace or refill
		B. If LP gas tank is not empty, refer to “Sudden drop in gas flow or reduced
		flame height”
	LP gas tank is low or empty	Replace or refill LP gas tank
		1. Turn LP gas tank valve to “CLOSED”
	LP gas leak	2. Wait 5 minutes for gas to clear
Burner will not light with match		3. Follow “Checking for Leaks” in the owner’s manual
	Coupling nut and regulator not fully connected	Turning the coupling nut about one-half to three quarters additional turn until
		solid stop. Tighten by hand only-do not use tools.
	Obstruction of gas flow	1. Clear burner tubes
		2. Check for bent or kinked hose
	Disengagement of burner to valve	Reengage burner and valve
	Spider webs or insect nest in venturi	Clean venturi and burner tube
	Burner ports clogged or blocked	Clean burner ports
	Out of gas	Replace or refill LP gas tank
		1. Turn control knob to “OFF ”
		2. Wait 30 seconds and light outdoor fireplace.
		3. If flames are still too low, reset the excessive flow safety device:
		a. Turn control knob(s) “OFF ”
Sudden drop in gas flow or reduced flame height		b. Turn LP gas tank valve to “CLOSED”
	Excess flow; safety device may have been activated	c. Disconnect regulator
		d. Turn control knob to (HIGH)
		e. Wait 1 minute
		f. Turn control knob to “OFF ”
		g. Reconnect regulator and leak check connections.
		h. Slowly turn LP gas tank valve to “OPEN”
		i. Wait 30 seconds and then light outdoor fireplace per “Lighting Instructions”
Irregular flame pattern, flame does not run the	Burner ports are clogged or blocked	Clean burner ports
full length of burner
	New burner may have residual manufacturing oils.	Burn outdoor fireplace for 15 minutes and reinspect
Flame is yellow or orange
	Spider webs or insect nest in venturi	Clean venturi
	Poor alignment of valve to burner venturi	Assure burner venturi is properly engaged with valve
	High or gusting winds	Do not use outdoor fireplace in high winds
Flame blow out
	Low on LP gas	Replace or refill LP gas tank
	Excess flow valve tripped	Refer to “Sudden drop in gas flow or reduced flame height”
Flashback (fire in burner tube(s))	Burner and/or burner tubes are blocked	Clean burner and/or burner tubes
		1. Turn LP gas tank valve to “CLOSED”
Flame seems to lose heat when burning in cold	Ice has built up on the outside of the LP gas tank	2. Turn control knob to “OFF ”
		3. Replace with a spare LP gas tank
weather - temperature below 50ºF	because the vaporization process is too slow.	4. Reconnect LP gas tank per “Installing LP Gas Tank”
		5. Leak check the connections
		6. Light per “Lighting Instructions”

For more assistance please visit us online at www.bluerhino.com or call 1.800.762.1142.