United States Stove 3700PB Warranty Policy & Procedures, U. S. Stove Limited Warranty, Parts

Warranty Policy & Procedures

U.S. Stove offers the original retail purchaser of the Solid Fuel burning products a limited 5-year warranty. The following outlines the U. S. Stove's Warranty programs.

U. S. Stove Limited Warranty

This warranty applies to the original retail purchaser only. U. S. Stove warrants that this stove will be free of defects in material and workmanship for a period of five years from the date of purchase. U. S. Stove will repair or replace (parts and labor) at its option, any stove or part thereof found to be defective.

Description		Warranty Defined
	Parts		Labor
Firebox (welding only )	5 Years		1 year
Handle assembly	5 Years		Not Included
Ash pan	5 Years		1 year
Cast iron parts	5 Years		1 year
Ceramic glass (thermal breakage only )	1 year		Not Included
Paint, fire bricks	1 year		Not Included

You must arrange to deliver or ship the stove or part to an authorized U. S. Stove dealer at your own expense and ar- range for pickup or delivery of the same after the repairs have been made. If, upon inspection, any damage is found to be the fault of the manufacturer, the repair or replacement will be made. This warranty does not include expenses incurred from travel time or loss of service. This warranty is not transferable and is extended only to, and is solely for the benefit of, the original retail purchaser of the stove. Please keep your dated sales receipt as proof of purchase.

Exclusions and Limitations

This warranty does not cover the following:

1.Repair or replacement of parts, which are subject to normal wear and tear during the warranty period or to parts that may require replacement in connection with normal maintenance. These parts include paint, gaskets, burn plates, baffles, fire grates or glass (glass is only warranted against thermal breakage).

2.Damage due to incorrect installations not in conformance with the manufacturer’s installation instructions or local and national regulations. It is the responsibility of the installer to ensure that the unit is installed and operating correctly at the time of installation.

3.Damage caused by over-firing, which causes any part of the appliance to glow red, as defined in the operation manual. Over-firing can be identified by warped plates, rust colored cast iron, paint pigment that has turned dusty white, or bubbling, cracking and discoloration of the enamel finish.

4.Damage caused by unauthorized modification, use, or repair.

5.Damage made while the stove is in transit.

6.Products for which the manufacturer provides a specific warranty.

7.Travel time or any other expenses are not covered under warranty.

8.At no time will U. S. Stove be liable for any consequential damage which exceeds the purchase price of the unit. All warranties, implied warranties of merchantability or other, are limited in duration to the length of this written warranty. No other warranty, including oral, is enforceable.

NOTICE - This warranty is void if installation or service is performed by someone other than a qualified installer, service agency or if installation is not in conformity with installation instructions or local fire and building regulations. All warranty claims must be submitted through the authorized U. S. Stove dealer from whom the product was originally purchased.

You may have other rights and obligations which vary from State to State. If you have a problem which proves difficult to resolve, feel free to contact United States Stove Company at 800.750.2723 and ask for Customer Service – Technical. Or you may find your answers on our website: www.usstove.com.

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