Troubleshoot ing Guide
CAUSE
No sound
•Not turned on
•Low/deadbattery
•Poor battery contact
•Battery upside down
•Earmolds blocked with ear wax
•Plugged microphone protector
Not loud enough
•Low volume
•Low battery
•Earmolds not inserted properly
•Change in hearing
•Earmolds blocked with ear wax
•Plugged microphone protector
Intermittent
•Low battery
•Dirty batterycontact
POSSIBLE REMEDY
•Turn on
•Replace battery
•Consult your hearing healthcare professional
•Insert battery plus (+) side up
•Clean earmolds. See “Cleaning your Hearing Instruments”. Consult your hearing health- care professional.
•Consult your hearing healthcare professional
•Turn up volume; see hearing healthcare professional for models without a manual volume control or if problem persists.
•Replace battery
•See “Putting Your Hearing Instruments on YourEars”. Reinsert carefully.
•Consult your hearinghealthcare professional
•Clean earmolds. See “Cleaning your Hearing Instruments”. Consult your hearing healthcare professional.
•Consult your hearing healthcare professional
•Replace battery
•Consult your hearinghealthcare professional
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