Valcom V-1054 Technical Assistance, Valcom, Inc Repair & Return Dept, Hollins Road Roanoke, VA

TECHNICAL ASSISTANCE

When trouble is reported, verify there are no broken connections. Assistance in troubleshooting is available from the factory. Call (540) 563-2000 and press 1 for Technical Support or visit our website at http://www.valcom.com.

Valcom equipment is not field repairable. Valcom, Inc. maintains service facilities in Roanoke, VA. Should repairs be necessary, attach a tag to the unit clearly stating company name, address, phone number, contact person, and nature of the problem. Send the unit to:

Valcom, Inc.

Repair & Return Dept.

5614 Hollins Road

Roanoke, VA 24019-5056

			TROUBLESHOOTING CHART
	SYMPTOM		ACTION
1.	No audio from	1a.	Check that volume control is turned up (clockwise).
	speaker.	1b.	Using a lineman's test set check for the proper audio level on the Tip
			and Ring leads and if necessary also at the source.
2.	Low volume from	2a.	Check that volume control is turned up.
	speaker.	2b.	Check voltage at the speaker assembly when in use, -18 to -24VDC
			required.
		2c.	Using a lineman's test set, check for the proper audio level on Tip and
			Ring leads. It is possible that some low-level audio will be heard with
			only one side of Tip and Ring connected.
3.	Loud squeal	3a.	Turn down (counter-clockwise) volume of the speaker.
	(feedback).	3b.	Increase the distance between the telephone and speaker.
		3c.	Install a noise canceling handset on the telephone in severe problem
			areas.
		3d.	Add a V-9964 Stacking Feedback Eliminator.

VALCOM LIMITED WARRANTY

Valcom, Inc. warrants its products to be free from defects in materials and workmanship under conditions of normal use and service for a period of one year from the date of shipment. The obligation under this warranty shall be limited to the replacement, repair or refund of any such defective device within the warranty period, provided that:

1.inspection by Valcom, Inc. indicates the validity of the claim;

2.the defect is not the result of damage, misuse or negligence after the original shipment;

3.the product has not been altered in any way or repaired by others and that factory sealed units are unopened (a service charge plus parts and labor will be applied to units defaced or physically damaged);

4.freight charges for the return of products to Valcom are prepaid;

5.all units ‘out of warranty’ are subject to a service charge. The service charge will cover minor repairs (major repairs will be subject to additional charges for parts and labor).

This warranty is in lieu of and excludes all other warranties, expressed or implied and in no event shall Valcom, Inc. be liable for any anticipated profits, consequential damages, loss of time or other losses incurred by the buyer in connection with the purchase, operation or use of the product.

This warranty specifically excludes damage incurred in shipment. In the event a product is received in damaged condition, the carrier should be notified immediately. Claims for such damage should be filed with the carrier involved in accordance with the F.O.B. point.

Headquarters:

Valcom, Inc.

5614 Hollins Road

Roanoke, VA 24019-5056

Phone: (540) 563-2000

FAX: (540) 362-9800

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