Valcom V-1071 Technical Assistance, Troubleshooting Chart, Valcom, Inc Repair and Return Dept

TECHNICAL ASSISTANCE

Assistance in troubleshooting is available from the factory. When calling, you should have a VOM, a telephone test set and call from the job site. Call (540) 563-2000 and press 1 for Technical Support or visit our website at http://www.valcom.com.

Valcom equipment is not field repairable. Valcom, Inc. maintains service facilities in Roanoke, VA. Should repairs be necessary, attach a tag to the unit clearly stating company name, address, phone number, contact person and the nature of the problem. Send the unit to:

Valcom, Inc.

Repair and Return Dept.

5614 Hollins Road

Roanoke, VA 24019

TROUBLESHOOTING CHART

SYMPTOMS	ACTIONS
No sound in page mode	Check tip and ring for audio at speaker.
	Check tip and ring for audio at control unit.
Low sound in page mode	Check volume controls at page control.
Poor listening in talkback mode	Check talkback volume control at page control. Set control
	where audio is clearly audible.

VALCOM LIMITED WARRANTY

Valcom, Inc. warrants its products to be free from defects in materials and workmanship under conditions of normal use and service for a period of one year from the date of shipment. The obligation under this warranty shall be limited to the replacement, repair or refund of any such defective device within the warranty period, provided that:

1.inspection by Valcom, Inc. indicates the validity of the claim;

2.the defect is not the result of damage, misuse or negligence after the original shipment;

3the product has not been altered in any way or repaired by others and that factory sealed units are unopened (a service charge plus parts and labor

will be applied to units defaced or physically damaged);

4.freight charges for the return of products to Valcom are prepaid;

5all units „out of warranty‟ are subject to a service charge. The service charge will cover minor repairs (major repairs will be subject to additioncharges for parts and labor).

This warranty is in lieu of and excludes all other warranties, expressed or implied, and in no event shall Valcom, Inc. be liable for any anticipated profits, consequential damages, loss of time or other losses incurred by the buyer in connection with the purchase, operation or use of the product.

This warranty specifically excludes damage incurred in shipment. In the event a product is received in damaged condition, the carrier should be notified immediately. Claims for such damage should be filed with the carrier involved in accordance with the F.O.B. point.

Headquarters:

Valcom, Inc.

5614 Hollins Road

Roanoke, VA 24019-5056

FAX: (540) 362-9800

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