Vantec None manual Troubleshooting/FAQ

7.Troubleshooting/FAQ:

Q.Why is the data on my hard drive corrupted?

A.Connecting your hard drive to the SATA/IDE-USB Adapter is just like connecting a hard drive to the inside of your computer. The SATA/IDE-USB Adapter itself will not corrupt your data. If your data has become corrupt, it is likely caused by the removal of the SATA/IDE-USB Adapter while data was still being written to the hard drive. CAUTION: Never remove the SATA/IDE-USB Adapter while data is being written to the hard drive! Doing so may cause the hard drive to become corrupt. Make sure all applications being run off the disk and all files in use are no longer in use before removing the unit.

Q.Why is my computer not showing the full size of my hard drive?

A.If you are using Windows 98SE, please refer to Microsoft’s Windows 98 Support Center and download the large capacity drive patch. Else, verify that your motherboard supports large capacity drives. Some older motherboards cannot use drives larger than 137 GB. If Windows XP/2000 will not let you create a partition larger than 32GB, make sure you are using the NTFS file system, as Windows XP/2000 limits FAT32 partitions to only 32GB.

Otherwise, check your hard drive jumper settings. Most hard drives feature a setting that limits the size of the drive for compatibility reasons. Make sure you have not set the hard drive to this setting. Also, try setting your drive setting to Cable Select.

Q.Why can’t Windows 98SE read my hard drive? It works with Windows XP/2000.

A.Windows 98SE cannot recognize the NTFS file system. If you wish to use the device with Windows XP/2000 and Windows 98SE, you need to format the drive as FAT32.

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