Verbatim 525, 520 manual Software Recovery, MicroCom Carbon Copy

6 Support Tools

Software Recovery

Software Recovery

All HP Vectra 500 Series PCs are delivered with a product recovery kit which consists of:

•The HP Product Recovery CD-ROM which contains a backup of the pre- loaded software, excluding business applications.

•The Windows 95 companion CD-ROM.

•Business software applications on CD-ROM (some models only).

The HP Product Recovery CD-ROM may be used to restore all the software (except business applications).

CAUTION:The recovery process formats the hard disk. All files that are on the disk will be lost when the recovery process is performed.

The software recovery process takes between 60 and 90 minutes— depending on the computer’s configuration.

The HP Product Recovery CD-ROM also includes the Scandisk utility which can be used to check the hard disk surface, files and folders for damage. The CD-ROM also enables the following floppy disks to be created:

•An anti-virus disk that can be used to search for virus infections on the hard disk (not for Asia / Pacific Partner models)

•A checkup disk that can be used to identify hardware-related problems.

•A Windows 95 startup disk that can be used to start the computer if there are problems with Windows 95.

MicroCom Carbon Copy

All HP Vectra 500 Series PCs sold with the multimedia and communications option are delivered with a restricted version of Carbon Copy.

Carbon Copy allows HP Support personnel to connect and remotely control a client’s PC in order to perform high-level troubleshooting. This tool is extremely powerful and should be used only by qualified HP Support Center personnel, and only after consent from the client.

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