Troubleshooting
Before requesting service on your Verilux® lamp, please read the following:
•Make sure all power connectors, cords and plugs are inserted fully and securely.
•Be sure the bulb is securely seated in the socket (see pages 8 and 9).
•Make sure there is power to the wall outlet or try another outlet – one that is not connected to a dimmer.
PROBLEM | CHECK | SOLUTION | |
| Has the plug come | Insert plug securely into wall outlet. | |
| loose? |
| |
Light Won’t | Is the bulb old? | Check bulb for blackening/darkening at bottom of spiral where it joins the | |
Come On |
| base (an indicator of bulb life) and replace bulb. | |
|
|
| |
| Is the bulb connected | Be sure the bulb is securely seated into socket, repeat the bulb | |
| securely into socket? | installation process. | |
| Is the bulb new? | Sometimes when a new bulb is turned on for the first time the tube will | |
Blackening/Darkening |
| darken, but this will fade after a few minutes. | |
Is the bulb old? | With older bulbs, darkening of the tube indicates end of bulb life (this | ||
at Ends of Bulb |
| doesn’t affect operation except to reduce the amount of light available | |
|
| since the phosphor in that area has become inactive). Bulb replacement | |
|
| is recommended. | |
| Has the plug come | Insert plug securely into wall outlet. | |
| loose? |
| |
|
|
| |
Light Flickers | Is the bulb connected | Be sure the bulb is securely seated into the socket, repeat the bulb | |
securely to the socket? | installation process. CAUTION: DISCONNECT LAMP FROM OUTLET | ||
| |||
|
| PRIOR TO REPEATING THE BULB INSTALLATION PROCESS. | |
| Is the lamp connected | Connect lamp plug only to wall outlet without dimmer switch. | |
| to a dimmer switch? |
|
Care and Cleaning
Your Verilux lamp is made from high quality materials that will last for many years with a minimum of care.
Clean only with a soft dry cloth – DO NOT USE SOLVENTS OR CLEANERS CONTAINING ABRASIVES OR AMMONIA.
WARNING: To prevent risk of shock or personal injury when cleaning lamp, make sure you have turned off and unplugged the lamp, and allow sufficient time for the bulb to cool.
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