106 VISIONEER STROBE 500 SCANNER USER’S GUIDE
STATUS LIGHT TROUBLESHOOTING CODES
A green status light indicates the normal state of the scanner.
Normal Ope ration
■Steady green: indicates the scanner is ready to scan.
■Steady red: either a calibration has been initiated, the scanner is busy
scanning, or it is not connected to the computer.
■Blinking red: the scanner is reporting an error.
Error Codes
If your scanner experiences hardware problems, the status light turns red
and will blink a specific number of times, then pause for 2 to 3 seconds,
then repeat the same number of blinks. The number of blinks between
pauses indicates the type of error code.
In all cases, you should turn off the scanner and check the scanner setup.
Make sure the USB cable is plugged into the scanner and computer. Make
sure the power cord is plugged into the scanner and into a wall outlet or
USB port.
Error
Code Problem Description Solution

4 Paper jam Open the ADF and remove the jammed page.

5 Multi-feed error More than one page is in the scanner. Make sure that an

item hasn’t been inserted in the front of the scanner when

trying to scan from the input tray.

6 Cover open The top of the scanner is not fully closed. Close the

scanner lid.