return authorization number for each item and part to be returned as provided below. The refund will be the purchase price actually paid by the purchaser, less shipping and handling and any applicable restocking fee. For partial returns, your credit may be less than the invoice or individual component price based on bundled pricing or any promotional discounts or other reductions.
Unless the computer is defective or the return is a direct result of a VIZIO error, VIZIO may charge up to 10% of the purchase price paid as a restocking fee per each item returned. Shipping and handling for returning the computer to VIZIO must be paid for by you and is not refundable.
The return authorization number must first be obtained from VIZIO’s Customer Service by emailing CustomerSupport@VIZIO.com or by calling (877) 698- 4946, 5:00AM to 7:00PM Pacific Time. Please note that holiday hours may vary. For up to date information, please visit www.VIZIO.com.
Computers must be returned to the address specified by VIZIO Customer Service and must be shipped in the original packaging, with freight prepaid to VIZIO, and must be received in new and unused condition, along with all media, cables/ cords or other accessories, documentation and any other items included in the original purchase shipment. The returned computer must be complete and as received, thus you agree not to remove or modify any originally loaded software and/or hardware parts. All return authorization numbers must be included in the packaging. VIZIO reserves the right to assess fees for any damaged or missing parts in addition to the 10% restocking fee.
Return authorization numbers are valid for only 15 days from issuance.This means that you must ship the
computer(s) and/or part(s) to VIZIO within 15 days of your receipt of the return authorization number.You are responsible for and must prepay all shipping charges and assume all risk of loss or damage to the computer while in transit to VIZIO. If the computer is returned to VIZIO: (1) without a VIZIO return authorization number; and/or (2) beyond the 15 day period; and/ or (3) without proper packaging, VIZIO retains the right to refuse delivery of such return, or may return the computer to you at your expense with no refund issued.
Upon receipt of your return, as long as such return complies with this return policy and as authorized by VIZIO in its sole discretion, VIZIO will issue a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees.
For defective products, please see VIZIO’s “Limited Warranty”.
Warning: Before returning a computer to VIZIO, please remove all personal, confidential and proprietary information from the computer and remove any removable/ external devices, such as compact discs, memory cards, memory sticks or flash drives. VIZIO is not responsible for any personal, confidential or proprietary information left on your computer, loss of or damage to data, or lost or damaged removable devices that are included with your returned computer.
Before returning a computer for service, make sure to back up any data on the hard drive(s) and on any other storage device in the computer. Computers returned for service may have the data erased from their hard drives and restored to their original state. VIZIO is not responsible for any reinstallation or restoration of software programs not originally installed
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