Troubleshooting & Technical Support

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Products are often returned due to a technical problem rather than due to a defect. If you are experiencing a problem when using your TV, try to fix the issue using this troubleshooting guide.

If, after using this troubleshooting guide, you are still experiencing an issue with your TV, contact VIZIO’s Support Department. Quality customer support and service are integral parts of VIZIO’s commitment to service excellence.

Phone:

(877) 698-4946

Web: www.VIZIO.com

Fax:

(949) 585-9563

Hours of operation:

Email:

techsupport@vizio.com

Monday - Friday: 6 am to 9 pm (PST)

 

 

Saturday - Sunday: 8 am to 4pm (PST)

The TV displays “No Signal.”

•Press the INPUT button on the remote control to select a different input source.

•If you are using cable TV, satellite, or antenna connected directly to the TV, scan for channels. See Scanning for Channels on page 13.

There is no power.

•Ensure the TV is plugged into a working electrical outlet.

•Ensure the power cable is securely attached to the TV.

•Press the Power/Standby button on the remote or press the Power/ Standby button on the side of the TV to turn the TV on.

The power is on, but there is no image on the screen.

•Ensure all cables are securely attached to the TV.

•Ensure all devices are connected correctly. Devices differ; see your device’s user manual for details.

•Adjust Brightness, Contrast, or Backlight. See Scanning for Channels on page 13.

•Press the INPUT button on the remote to select a different input source.

There is no sound.

•Press Volume Up on the remote control.

•Press the MUTE button on the remote to ensure mute is off.

•Check the audio settings. See Adjusting the Audio Settings on page 21. Ensure the speakers are set to On.

•Ensure no headphones are connected to the TV.

•Check the audio connections of external devices (Blu-ray player, game console, cable/satellite box) that are connected to the TV.

•If you are using an antenna, the signal strength of the channel may be low. Ensure your antenna is connected securely to the TV and move the antenna around the room or close to a window for the best signal.

The colors on the TV don’t look right.

•Adust the Color and Tint settings in the Picture menu. See Scanning for Channels on page 13.

•Reset the picture settings. See Resetting the Picture Settings on page 26.

•Check all cables to ensure they are securely attached.

The buttons on the remote aren’t working.

•Ensure you are only pressing one button at a time.

•Point the remote directly at the TV when pressing a button.

•Replace the remote batteries with new ones. See Replacing the Batteries on page 6.

The image quality is not good.

•For the best image quality, view high-definition programs using digital sources. Connect your devices with HDMI cables.

•If you are using an antenna, the signal strength of the channel may be low. Ensure your antenna is connected securely to the TV and move the antenna around the room or close to a window for the best signal.

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Vizio E420VT, E370VT, E320VT user manual Troubleshooting & Technical Support
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E420VT, E370VT, E320VT specifications

Vizio has made a significant impact in the television market with its lineup of high-quality LED TVs, and the E-Series is no exception. The E320VT, E370VT, and E420VT models represent some of the brand's most popular offerings, catering to varying viewing needs and spaces.

The Vizio E320VT is a 32-inch model that combines a compact design with impressive performance. With a resolution of 1366x768, it is equipped with a high-definition display that delivers vibrant colors and sharp images. One of its standout features is Vizio's proprietary 120Hz technology, which provides smooth motion during fast-paced scenes, making it an ideal option for sports and action movies. The model also includes built-in Wi-Fi, allowing users to access popular streaming services like Netflix, Hulu, and YouTube directly from the TV.

Moving up in size, the E370VT offers a 37-inch screen with a full HD resolution of 1920x1080. This model enhances the viewing experience with its larger display, making it a great choice for medium-sized living rooms or bedrooms. The E370VT also boasts Vizio's Smart TV capabilities, providing users with a user-friendly interface and access to a wide range of apps for streaming content. Additionally, it features advanced picture technologies such as ambient light sensing and a 3,000,000:1 dynamic contrast ratio for deeper blacks and brighter whites.

Finally, the E420VT rounds out the series with a 42-inch screen, perfect for those looking for a larger viewing area without taking up too much space. It shares many of the same impressive features as its smaller counterparts but adds further enhancements in screen technology. With full HD resolution and superior sound quality, the E420VT makes every movie night or game day an immersive experience. Additionally, it supports both HDMI and USB connections, offering versatility in how users connect external devices.

Overall, the Vizio E320VT, E370VT, and E420VT models offer a combination of quality, performance, and smart technology, catering to various consumer needs. Vizio’s commitment to delivering high-definition viewing experiences at competitive prices makes these models a popular choice among budget-conscious consumers looking for advanced features and reliability in their television choices.
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