HELP & TROUBLESHOOTING
All VIZIO products include FREE lifetime technical support.
The VIZIO support team is highly trained and is based in the United States. We can help with:
• Product Setup
• Technical Problems
• Warranty Questions
• And More
Hours of operation: | Phone: | (877) |
Monday - Friday: 5 AM TO 9 PM (PST) | Email: | techsupport@VIZIO.com |
Saturday - Sunday: 8 AM TO 4 PM (PST) | Web: | www.VIZIO.com/support |
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| • Press the POWER button on the remote control or on the top of your Sound Bar. | ||
There is no power. | • Ensure the power cord is securely connected. | |||
• Ensure the light on the power adapter is glowing green. | ||||
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| • Plug a different device into the electrical outlet to verify that the outlet is working correctly. | ||
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| • Increase the volume. Press Volume Up on the remote control or on the top of your Sound Bar. | ||
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| • Press MUTE on the remote to ensure the Sound Bar is not muted. | ||
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| • Press INPUT on the remote or on the top of your Sound Bar to select a different input source. | ||
There is no sound. | • If you are using a SPDIF/Optical connection, make sure your TV is set to PCM audio output. | |||
• Your TV may be set to variable audio output. Confirm that the audio output setting is set to FIXED or | ||||
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| STANDARD, not VARIABLE. Consult your TV’s user manual for more detailed information. | ||
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| • If using Bluetooth, ensure that the volume on your source device is turned up and that the device is not | ||
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| muted. | ||
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| • If using Bluetooth, ensure that your source device is paired with the Sound Bar. |
I hear buzzing or humming.
•Ensure all cables and wires are securely connected.
•Connect a different source device (TV,
•Connect your device to a different input on the Sound Bar.