TECHNICAL SUPPORT
Do you have questions? Let us help - all VIZIO products include FREE lifetime technical support. The VIZIO support team is highly trained and is based in the United States.
We can help with: |
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• Product Setup | • Warranty Questions |
• Technical Problems | • And More |
For the best support experience, please have your VIZIO model number, serial number, and date of purchase available before your call.
Phone: (877)
Email: techsupport@vizio.com Web: www.vizio.com/support
Hours of operation:
Monday - Friday: 5 am to 9 pm (PST)
Saturday - Sunday: 8 am to 4pm (PST)
There is no power.
There is no sound from the Sound Bar.
There is no sound coming from the Subwoofer.
I hear buzzing or humming.
•Press the POWER button on the remote control or on the top of your Sound Bar.
•Ensure the power cords are securely connected.
•Turn the Subwoofer power switch to ON.
•Plug a different device into the electrical outlet to verify that the outlet is working correctly.
•To conserve power, the Sound Bar shuts off automatically after 30 minutes if not in use.
•Increase the volume. Press Volume Up on the remote control or on the top of your Sound Bar.
•Press MUTE on the remote to ensure the Sound Bar is not muted.
•Select a different input source (HDMI, Analog, Digital, or Wireless).
•Be sure the audio cable coming from the TV is connected to an audio output, not an audio input.
•If listening to an HDMI source, be sure the source is set to PCM or Dolby Digital.
•If the lights on the Subwoofer are blinking in this pattern: LONG OFF, SHORT ON, you need to pair the Subwoofer with the Sound Bar. See
•Move the Subwoofer closer to the Sound Bar.
•Turn the Subwoofer power switch to ON.
•To conserve power, the Subwoofer will automatically enter a low power state when not in use. It may take up to 10 seconds for the Subwoofer to link after the Sound Bar is turned on.
•Ensure all cables and wires are securely connected.
•Connect a different source device (TV,
•Connect your device to a different input on the Sound Bar.
How do I listen to SRS WOW or Dolby Digital?
•To activate SRS WOW, press the SRS TSHD button on the remote twice.
•To listen to Dolby Digital, your device must be playing content in Dolby Digital format. Dolby Digital is only available over Digital Coaxial, Digital Optical, or HDMI connections.
I would like to adjust the • Adjust the bass and treble levels using the remote.
sound on the Subwoofer • Try enabling/disabling SRS TruSurround and SRS WOW.
and Sound Bar. • Adjust the volume level on the subwoofer using the remote.
There is no picture when • Make sure the Sound Bar is ON.
playing content connected • Set the Sound Bar input to HDMI 1 or HDMI 2.
by an HDMI cable. • Set your TV input to the HDMI port to which the Sound Bar is connected.
I see scrolling text on the | • The Sound Bar may be in Demo Mode. Press the Play/Pause button on the remote to exit Demo Mode. | |
Sound Bar display window. | ||
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