VIZIO
Troubleshooting Guide
If the
General TV Problems
TV does not fully tilt down
TV stops moving up in middle of its operation
TV does not automatically tilt down and up when the TV is turned ON and OFF
The automated mount does not respond to remote control commands
TV leans forward in the upright position
Solution
•The mounting system relies on the weight of TV to tilt down the TV. Check to see if there is any foreign object such as wire and cable stopping the TV from tilting down. If so, remove or relocate the foreign object. Refer to Connect Cables.
•Check to see if the pin [04] is not in the “P1”, “P2”, or “UP” hole in the non- motorized bracket [03]. Refer to Adjust Tilt for Viewing.
•Check to see if a foreign object is impeding the TV from moving upwards. If so, remove or relocate the foreign object.
•If the TV weight exceeds 105 lbs (48 Kg), then do NOT use this product to support the overweight TV.
•Program may be malfunctioning. Reset to factory setting by pressing “RESET” button on the remote control [05]. Refer to Using the Remote Control.
•“MANU” button may have been accidentally pushed. Push the “AUTO” button on the remote control [05] to reset to
•Check to see if the optical cable [08] has been disconnected. Refer to Connect Cables.
•The IR receiver jack [07] may be disconnected from the control box. Refer to Connect Cables.
•The IR receiver head [07] may be located in a poor location where it is difficult to receive the IR signal from the remote control [05]. Relocate the IR receiver head. Refer to Connect Cables.
•The AC power adapter jack [06] may be disconnected from the control box. Refer to Connect Cables.
•A foreign object may be impeding the movement of the TV.
•The batteries in the remote control [05] may be bad. Replace the batteries.
•The weight of the TV is making the TV lean forward. Refer to Adjust upright position of the TV.
Version 6/23/2009 | 13 |
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