Troubleshooting
Problem | Suggestion |
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CAN’T CONNECT | • Move the handset closer to the base.. You might have moved out of range.. |
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displays on my | • If the handset is in its base and the charging light does not light, refer to the charge light is off |
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handset.. |
| in this troubleshooting guide.. |
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| • Reset the base.. Unplug the unit’s electrical power.. Wait for 15 seconds then plug it back in.. |
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| Allow up to one minute for the handset and base to reset.. |
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| • | Other electronic products can cause interference with your cordless phone.. Try installing |
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| your phone as far away from these types of electronic devices as possible: wireless routers, |
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| radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal |
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| computers, kitchen appliances and other cordless phones.. |
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The battery does not | • | Charge the battery in the handset for 16 hours.. For optimum daily performance, return the |
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hold a charge.. |
| handset to its base when not in use.. |
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| • | You may need to purchase a new battery, please refer to the battery sections in this user’s |
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| manual.. |
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| • Your phone might be malfunctioning.. Please refer to the Warranty section of this user’s manual |
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| for further instruction.. |
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If you subscribe to DSL | If you hear noise during conversations and/or your caller ID features are not functioning properly, |
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service | install a noise filter to the telephone line between the base unit and the telephone line jack. Contact |
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| your DSL provider to obtain a noise filter. |
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My Caller ID isn’t | • Caller ID is a subscription service.. You must subscribe to this service for this feature to work |
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working.. |
| on your phone.. |
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| • Your caller must be calling from an area that supports caller ID.. |
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| • Both you and your caller’s telephone companies must use caller ID compatible equipment.. |
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| www.vtechphones.com | 31 | |
Additional information
