Troubleshooting
Problem | Suggestion |
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The battery does not | • | Make sure the handset is placed in the telephone base or charger correctly. The CHARGE |
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charge in the handset |
| light on the handset should be on. |
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or the handset battery | • | Remove and reinstall the battery, then charge for up to 16 hours. |
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does not accept | • | If the handset is in the charger or in the telephone base but the CHARGE light on the handset |
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charge. |
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| is not on, refer to The charge light is off in this section. |
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| • | It may be necessary to purchase a new battery. Please refer to the Battery section (page 38) |
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| of this user’s manual. |
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| • The telephone might be malfunctioning. Please refer to the Warranty section (page 50) of this |
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| user’s manual for further instruction. |
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The CHARGE light is | • | Clean the charging contacts on the handset(s) and telephone base each month using a pencil |
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off. |
| eraser or a dry |
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| • Make sure the power adapter and telephone line cords are plugged in correctly and securely. |
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| • | Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one |
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| minute for the handset and telephone base to reset. |
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| • The telephone might be malfunctioning. Please refer to the Warranty section (page 50) of this |
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| user’s manual for further instruction. |
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There is no dial tone. | • | First, try all the above suggestions. |
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| • Move the handset closer to the telephone base. It might be out of range. |
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| • The telephone line cord might be malfunctioning. Try installing a new telephone line cord. |
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| • Disconnect the telephone base from the telephone wall jack and connect a different telephone. |
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| If there is no dial tone on this telephone either, the problem is in your wiring or local service. |
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| Contact your local telephone company. |
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| www.vtechphones.com | 41 |