Appendix
82
Troubleshooting
The answering system does not respond to remote commands.
Make sure your remote access code is correct (page 55).
Make sure you are calling from a touch-tone telephone. When dialing a number, there
should be tones. If there are clicks, then it is not a touch-tone telephone and cannot
activate the answering system.
The answering system may not detect the remote access code when your
announcement is playing. Wait until the announcement is over before entering the code.
There may be interference on the telephone line you are using. Use the dialing keys
firmly when dialing.
I subscribe to a nontraditional telephone service that uses my computer to establish
connections, and my telephone doesn’t work.
Make sure your computer is powered on.
Make sure your Internet connection is working properly.
Make sure that the software is installed and running for your nontraditional
telephone service.
Make sure to plug your USB telephone adapter into a dedicated USB port on your
computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.
In a few rare instances, the USB port on your computer may not have enough power.
In these instances, try using a USB hub with its own external power supply.
If you are using a firewall, it may prevent access to your nontraditional telephone
service. Contact your service provider for more information.
Common cure for electronic equipment.
If the telephone is not responding normally, put the cordless handset in the telephone
base. If it does not fix the problem, try the following (in the order listed):
Disconnect the power to the telephone base.
Disconnect the battery on the cordless handset.
Wait a few minutes before connecting power to the telephone base.
Remove and then install the battery again and place the cordless handset in the
telephone base or charger.
Wait for the cordless handset to synchronize with the telephone base. Allow up to
one minute for this to take place.
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