Whirlpool SG1J5040T3NOV 7K Problem, Possible Causes, Corrective Action, Pilot Will Not Remain Lit

PROBLEM		POSSIBLE CAUSE(S)		CORRECTIVE ACTION
PILOT WILL NOT REMAIN LIT	1.	Air in gas line	1.	Bleed the air from the gas line
	2.	Dirt in gas lines	2.	Notify utility-install dirt trap in gas line
	3.	Pilot line or orifice clogged	3.	Clean, locate source and correct
	4.	Thermocouple connection loose	4.	Finger tighten; then 1/2 turn with wrench
	5.	Non-functioning thermocouple	5.	Replace thermocouple
	6.	Cold drafts	6.	Locate source and correct
	7.	Flammable vapors incident, Flame	7.	Eliminate flammable vapor source(s)
	8.	LockTM function utilized	8.	Call 1-877-817-6750
		Low gas pressure		Check with gas utility company
	9.	Air for combustion obstructed	9.	See maintenance section for inspection and
	10.	Pilot dirty	10.	cleaning of flame-trap & burner
				Clean pilot
HIGH OPERATION COSTS	1.	Thermostat set too high	1.	Set temperature dial to lower setting
	2.	Sediment or lime in tank	2.	Drain/flush-provide water treatment if needed
	3.	Water heater too small for job	3.	Install adequate heater
	4.	Wrong piping connections	4.	Correct piping-dip tube must be in cold inlet
	5.	Leaking faucets	5.	Repair faucets
	6.	Gas leaks	6.	Check with utility-repair at once
	7.	Wasted hot water	7.	Advise customer
	8.	Long runs of exposed piping	8.	Insulate piping
	9.	Hot water piping in exposed wall	9.	Insulate piping
INSUFFICIENT HOT WATER	1.	Thermostat set too low	1.	Turn temperature dial to desired setting
	2.	Sediment or lime in tank	2.	Drain/flush-provide water treatment if needed
	3.	Water heater too small	3.	Install adequate heater
	4.	Wrong piping connections	4.	Correct piping-dip tube must be in cold inlet
	5.	Leaking faucets	5	Repair faucets
	6.	Wasted hot water	6.	Advise customer
	7.	Long runs of exposed piping	7.	Insulate piping
	8.	Hot water piping in outside wall	8.	Insulate piping
	9.	Low gas pressure	9.	Check with gas utility company
SLOW HOT WATER	1.	Insufficient air	1.	Provide ventilation to water heater. Check flue
RECOVERY	2.	Flue clogged	2.	way, flue baffle, and burner
				Clean flue, locate source and correct
	3.	Low gas pressure	3.	Check with gas utility company
	4.	Improper calibration	4.	Replace thermostat
	5.	Thermostat set too low	5.	Turn temperature dial to desired setting
	6.	Water heater too small	6.	Install adequate heater
	7.	Wrong piping connections	7.	Correct piping-dip tube must be in cold inlet
	8.	Wasted hot water	8.	Advise customer
DRIP FROM RELIEF VALVE	1.	Excessive water pressure	1.	Use a pressure reducing valve and relief
	2.	Heater stacking	2.	valve
				Lower the thermostat setting
	3.	Closed water system	3.	See “Closed System/Thermal Expansion”
THERMOSTAT FAILS TO	1.	Non-functioning thermostat	1.	Replace thermostat
SHUT OFF	2.	Improper calibration	2.	Replace thermostat
COMBUSTION ODORS	1.	Insufficient air	1.	Provide ventilation to water heater. Check flue
	2.	Flue clogged	2.	way, flue baffle, and burner
				Clean, locate source and correct
	3.	Heater installed in a confined area	3.	Provide fresh air ventilation
SMOKING AND CARBON	1.	Flammable vapor incident	1.	Call 1-877-817-6750
FORMATION (SOOTING)
CONDENSATION	1.	Temperature setting too low	1.	Increase the temperature setting
BURNER FLAME FLOATS	1.	Orifice too large	1.	Replace with correct orifice
AND LIFTS OFF PORTS	2.	High gas pressure	2.	Check with gas utility company
	3.	Flue clogged	3.	Clean flue and burner-locate source and
	4.	Cold drafts	4.	correct
				Locate source and correct
	5.	Dirty burner screen	5.	Clean burner screen. See “Natural Gas Burner
				(Ultra Low Nox)” section of this manual.
FLAME BURNS AT ORIFICE	1.	Non-functioning thermostat	1.	Replace thermostat
	2.	Low gas pressure	2.	Check with gas utility company
	3.	Non-functioning burner	3.	Replace burner assembly
PILOT FLAME TOO SMALL	1.	Pilot line or orifice clogged	1.	Clean, locate source and correct
	2.	Low gas pressure	2.	Check with gas utility company
	3.	Dirty pilot	3.	Clean pilot

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