If You Need Assistance Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling an authorized Whirlpool service company for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Your refrigera- tor will not operate
Unfamiliar sounds or a rattling/jingling noise
There is water in the defrost
pan
The lights do not work
The ice maker will not operate
POSSIBLE CAUSE
The power supply cord is not plugged into a live circuit with proper voltage.
A household fuse has blown or circuit breaker tripped.
The Refrigerator Control is not set correctly.
There is something on top of or behind the refrigerator.
The sounds are normal.
This is normal in hot, muggy weather. The pan may even be half full.
A household fuse has blown or circuit breaker tripped.
The power supply cord is not plugged into a live circuit with proper voltage.
The bulb is burned out.
The freezer has not had enouah time to aet cold.
The signal arm is in the OFF (up) position.
The water valve is turned off.
SOLUTION
Firmly plug power cord into a live circuit with proper voltage. (See paw 5.)
Replace household fuse or reset circuit breaker.
Set Refrigerator Control to a num- bered setting. (See page 7.)
Remove item from on top of or behind the refrigerator.
New features on your new refrigera- tor make new sounds. (See “Under- standing the sounds you may hear’ on page 17.)
Make sure the refrigerator is level so the pan does not overflow.
Replace household fuse or reset circuit breaker.
Firmly plug power cord into a live circuit with proper voltage. (See we 5.)
Replace bulb. (See page 16.)
Allow the freezer time to get cold- this could take overnight.
Push signal arm down to the ON position. (See page 13.)
Turn the water valve on.
