If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell YOU what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s Complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Your refrigerator will not operate
POSSIBLE CAUSE
The power supply cord is not plugged into a live circuit with proper voltage.
A household fuse has blown or circuit breaker tripped.
The Refrigerator Control is not set correctly.
SOLUTION
Firmly plug power cord into a live circuit with proper voltage. (See page 5.)
Replace household fuse or reset circuit breaker.
Set Refrigerator Control to a numbered setting. (See page 7.)
Unfamiliar |
| There | is something | on top of or | ||||||||
sounds |
| or | a | behind | the | refrigerator. |
|
| ||||
rattling/jingling | The | sounds | are normal. |
| ||||||||
noise |
|
|
|
|
|
|
|
|
|
|
| |
There | is | water in | This | is normal | in hot, muggy |
| ||||||
the | defrost | pan | weather. The | pan | may | even | be | |||||
|
|
|
|
| half | full. |
|
|
|
|
| |
The | lights | do | A household | fuse | has | blown | or | |||||
not | work |
|
| circuit | breaker | tripped. |
|
| ||||
|
|
|
|
| The power supply cord is not |
| ||||||
|
|
|
|
| plugged into a live circuit with | |||||||
|
|
|
|
| proper | voltage. |
|
|
|
| ||
|
|
|
|
| The bulb is burned out. |
| ||||||
The | ice | maker | The | freezer | has not had enough | |||||||
will | not | operate | time | to | get | cold. |
|
|
| |||
|
|
|
|
| The signal arm is in the OFF |
| ||||||
|
|
|
|
| (up) | position. |
|
|
|
| ||
|
|
|
|
| The water valve is turned off. |
| ||||||
|
|
|
|
| Water is not getting to the ice | |||||||
|
|
|
|
| maker. |
|
|
|
|
|
| |
The | motor |
| The | condenser | coils are dirty. | |||||||
seems | to run | It is hot outside or in the room. | ||||||||||
too | much |
| ||||||||||
|
|
|
|
|
|
|
|
| ||||
The door is opened frequently.
A large amount of food has been put in at one time.
Remove item from on top of or behind the refrigerator.
New features on your new refrigerator make new sounds. (See “Understanding the sounds you may hear” on page 17.)
Make sure the refrigerator is level so the pan does not overflow.
Replace household fuse or reset circuit breaker.
Firmly plug power cord into a live circuit with proper voltage. (See page 5.)
Replace bulb. (See page 16.)
Allow the freezer time to get
Push signal arm down to the ON position. (See page 12.)
Turn the water valve on.
Check the water line for clogs or leaks.
Clean the coils (See page 19.)
On hot days, or if the room is too warm, the motor naturally runs longer.
Open the door as few times as possible.
The motor will run longer in order to cool down the interior when food is added.
22
