IfYouNeedServiceOrAssistance
Wesuggestyou follow these steps:
Before calling for assistance ...
Performance problems often result from little things you can find and fix yourseff without tools of any kind.
Air conditioner won’t run:
lis unit plugged into a live circuit with proper voftage?
lis switch turned on?
l is Thermostat Control set correctly?
l Have you checked your home’s main fuses or circuit breaker box?
l Has the
lHas the local power failed?
Unit blows fuses or trips circuit breaker:
l Are
lis an extension cord being used? (Do not use an extension cord to run your air wndl- tioner.)
l Are you waiting three minutes after turning cooling circuit off before trying to restart unit?
Unit turns on and off, or does not cool room:
lis filter clean?
l Are coils clean (both evaporator [inside] and condenser [outside])?
l is there excessive moisture or heat (open vessel cooking, showers, etc.)?
l Try setting System Control to higher speed. l Try setting Thermostat Control to a cooler
setting.
Operating sounds:
When your room air conditioner is operating normally, you will hear sounds such as:
l Droplets of water hitting the condenser, causing a “pinging” or “clicking” sound. Water droplets help to cool the condenser.
l Air movement from the fan, especially on high fan speed setting.
l Clicks from the thermostat cycle.
Sounds also may be caused by house construc-
Forservice in the U.S.:
1. if you need assistance* ...
Call our Consumer Assistance Center tele- phone number. Dial free from anywhere In the U.S.:
and talk with one of our trained consultants. The consuftant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area.
2. if you need service* ...
We have a nationwide network of authorized service companies. Our service technicians are trained to fulfill the product warranty and provide
APPLIANCES - HOUSEHOLD -
MAJOR
3. If you need replacement parts* ...
To locate replacement parts in your area, refer to Step 2 above or call our Consumer Assistance Center number in Step 1.
4.If you are not satisfied with how the prob- lem was solved’ ...
l Contact the Major Appliance Consumer Action Panel (MACAP). MACAP is a group of indepen- dent consumer experts that voices consumer views at the highest levels of the major appli- ance industry.
l Contact MACAP only when the dealer and authorized servicer have failed to resolve your problem.
Major Appliance Consumer Action Panel 20 North Wacker Drive
Chicago, IL 60606
lMACAP will in turn inform us of your action.
l When requesting assistance, please provide: model number, serial number, date of pur- chase, and a complete description of the problem. This information is needed in order to respond to your request better.
