Whirlpool DU5000XW, DU5Ol6XW IfYouNeedServiceOrAssistance, If you need FSP’~’ replacement parts

IfYouNeedServiceOrAssistance

Wesuggestyoufollow thesesteps:

1. Before calling for assistance...

Performance problems often result from little things you can find and fix yourself without tools of any kind.

If your dishwasher will not run, or stops during a cycle:

lIs the door tightly closed and securely latched? l Has the cycle been correctly set?

l Is the water turned on?

l Have you checked your home’s main fuses or circuit breaker box?

lIs the dishwasher wired into a live circuit with the proper voltage?

lIf the motor has stopped because of an overload, it will automatically reset itself within a few min- utes. If the motor does not start, call for service.

If dishwasher won’t fill:

lIs overflow protector stuck in “up”position? Overflow protector should move up and down freely. Press down to release.

If water remains in the dishwasher:

lHas the cycle completed?

l A small amount of remaining water is normal.

lIs drain air gap clogged?

If detergent remains in the covered detergent cup:

lIs the bottom rack in backwards? (The rack bumpers should be at the front.)

lIs the dishwasher detergent fresh and dry without lumps?

lIs the cycle completed?

If white residue appears on front of access panel:

l Is more detergent being used than needed? See page 9 for recommended amounts of detergent.

l Some liquid detergents develop excess foam and build up on exterior of access panel. Try a different brand to reduce foaming and eliminate build-up.

2. If you need assistance?..

Call Whirlpool COOL-LINE@ service assist- ance telephone number. Dial free from any- where in the U.S.:

l-800-253-1301

and talk with one of our trained consultants. The consultant can instruct you in how to obtain satis- factory operation from your appliance or, if service is necessary, recommend a qualified service com- pany in your area.

If you prefer, write to:

Mr. Donald Skinner

Director of Consumer Relations Whirlpool Corporation

2000 M-63

Benton Harbor, Ml 49022

Please include a daytime phone number in your correspondence.

3.If you need service*...

Whirlpool has a nationwide network of authorized

Ti%-fl 01~” WhirlpoolSMservice com- SERVlCE panies. Whirlpool service

2technicians are trained to fulfill the product warranty

and provide after-warranty service, anywhere in the United States. To locate the authorized Whirlpool service company in your area, call our COOL-LINE@ service assistance telephone number (see Step 2) or look in your telephone directory Yellow Pages under:

APPLIANCES- tlO”SEHOLD- ELECTRICALAPPLIANCES- MAJOR-SERVICE&REPAlR MAJOR-REPAIRING&PARTS

WHIRLPOOL APPLIANCES

AUTHORIZED WHIRLPOOL SERVICE

4. If you need FSP’~’ replacement parts*...

FSP is a registered trademark of Whirlpool Corpo- ration for quality parts. Look for this symbol of quality whenever you need a replacement part for your Whirlpool appliance. FSP replacement parts will fit right and work right, because they are made to the same exacting specifications used to build every new Whirlpool appliance.

To locate FSP replacement parts in your area, refer to Step 3 above or call the Whirlpool COOL- LINE service assistance number in Step 2.

5.If you are not satisfied with how the problem was solved*...

l Contact the Major Appliance Consumer Action Panel (MACAP). MACAP is a group of indepen- dent consumer experts that voices consumer views at the highest levels of the major appliance industry.

l Contact MACAP only when the dealer, autho- rized servicer or Whirlpool have failed to resolve your problem.

Major Appliance Consumer Action Panel 20 North Wacker Drive

Chicago, IL 60606

lMACAP will in turn inform us of your action.

*When requesting assistance, please provide: model number, serial number, date of purchase, and a complete description of the problem. This information is needed in order to better respond

to your request. 15