Dell D830 Getting Help, Obtaining Assistance, Technical Support and Customer Service, DellConnect

Getting Help

Obtaining Assistance

1See "Troubleshooting" on page 65 for information and procedures that pertain to the problem your computer is experiencing.

2Run the Dell Diagnostics (see "Dell Diagnostics" on page 65).

3Make a copy of the "Diagnostics Checklist" on page 135 and fill it out.

4Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 131 for a more extensive list of Dell Support online.

5If the preceding steps have not resolved the problem, contact Dell (see "Contacting Dell" on page 135).

NOTE: Call Dell Support from a telephone near or at the computer so that a support representative can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the support service, see "Technical Support and Customer Service" on page 131.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability ("Contacting Dell" on page 135).

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 134, and then see the contact information for your region or go to support.dell.com.

DellConnect

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites:

Getting Help

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