E-Mail, Modem, and Internet Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

NOTE: Connect the modem to an analog telephone connector only. The modem does not operate while it is connected to a digital telephone network.

C H E C K T H E M I C R O S O F T OU T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S — If you cannot open your e-mail

attachments:

1In Outlook Express, click Tools→ Options→ Security.

2Click Do not allow attachments to remove the checkmark.

C H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N

C H E C K T H E T E L E P H O N E C O N N E C T O R

C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L C O N N E C T O R

US E A D I F F E R E N T T E L E P H O N E L I N E —

•Verify that the telephone line is connected to the connector on the modem. (The connector has either a green label or a connector-shaped icon next to it.)

•Ensure that you insert the telephone line connector into the modem until it clicks.

•Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

•If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, bypass the devices and connect the modem directly to the telephone wall connector. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

R U N T H E M O D E M H E L P E R D I A G N O S T I C S — Click Start→ All Programs→ Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on certain computers.)

VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S —

1Click Start→ Control Panel→ Printers and Other Hardware→ Phone and Modem Options→ Modems.

2Click the COM port for your modem→ Properties→ Diagnostics→ Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.

S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

Troubleshooting

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Dell D830, PP04X manual Mail, Modem, and Internet Problems
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PP04X, D830 specifications

The Dell PP04X, commonly known as the Dell Latitude E6420, is a versatile and robust laptop that is designed for business professionals and power users alike. It combines performance, durability, and a wide array of connectivity options, making it a popular choice in the corporate world.

One of the standout features of the PP04X is its solid build quality. The laptop is constructed with a premium aluminum chassis paired with a magnesium alloy frame, ensuring it can withstand the rigors of daily use. The spill-resistant keyboard provides an added layer of protection against accidental spills, making this device a reliable option for users on the go.

The Dell PP04X is powered by Intel's second-generation Core processors, providing excellent performance for multitasking and demanding applications. With options ranging from Core i3 to Core i7, users can select the level of power they need for their specific tasks. The laptop supports up to 8GB of DDR3 RAM, which contributes to its ability to handle multiple applications simultaneously without compromising speed.

In terms of storage, the Latitude E6420 offers various configurations, including traditional hard drives (HDD) and solid-state drives (SSD), allowing users to balance performance and storage capacity based on their requirements. The inclusion of SSD options results in faster boot times and quicker file access, greatly enhancing overall productivity.

The display of the Dell PP04X is another highlight. It features a 14-inch HD screen with anti-glare technology, making it suitable for use in various lighting conditions, whether in a brightly lit office or while traveling. The high-resolution screen ensures crisp visuals, ideal for presentations and detailed graphic work.

Connectivity options on the Latitude E6420 are plentiful, featuring multiple USB ports, an HDMI output, and an ExpressCard slot for expandability. Additionally, users can opt for built-in mobile broadband capabilities to stay connected on the move.

Dell also places a strong emphasis on security in the PP04X. The laptop includes features such as a fingerprint reader, smart card reader, and optional TPM (Trusted Platform Module) for enhanced security, ensuring that sensitive information remains protected.

Overall, the Dell PP04X Latitude E6420 is an excellent choice for business users who require a durable and powerful laptop. With its blend of performance, security features, and connectivity options, it is well-suited to meet the demands of a fast-paced work environment. Whether for office use or travel, the PP04X provides a reliable and efficient computing experience.
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