Whirlpool ED19HK manual If your refrigerator will not operate, If your ice maker will not operate

If you need service or assistance, we suggest you follow these four steps:

1.Before calling for assistance...

Performance problems often result from little things you can find and fix Yourself without tools of any kind.

If your refrigerator will not operate:

l Is the power supply cord plugged into a live circuit with the proper voltage? [See page 4.)

l Have you checked your home’s main fuses or circuit breaker box?

l Is the Temperature Control turned ON?

If there is a mttling or jingling noise, or other un- familtar sounds:

l Is something on top or behind the refrigerator mak- ing noise when the refrigerator is running?

l New features on your new refrigerator make new sounds. You may be hearing air flowing from the fans, timer clicks for the defrosting cycle, defrost water draining into the defrost pan,

If your ice maker will not operate:

lHas the freezer had enough time to get cold? With a new refrigerator, this might take overnight.

l Is the signal arm ON. .in the down position?

l Is the water valve turned on? Is water getting to the ice maker?

If there is water in the defrost pan:

l In hot, muggy weather, this is normal. The pan can even be half full. Make sure the refrigerator is level so the pan doesn’t overflow.

If the lights are not working:

l Have you checked your home’s main fuses or circuit breaker box?

l Is the power supply cord plugged into a live circuit with the proper voltage? (See page 4.)

If a bulb is burned out:

l See instructions for changing light bulbs on page 7. Use appliance bulbs only.

If the motor seems to run too much:

l Is the condenser, behind the base grille, free of dust and lint?

lOn hot days, or if the room is warm, the motor natu- rally runs longer

l If the door has been opened a lot, or if a large amount of food has been put in, the motor will run longer to cool down the interior.

Remember: Motor running time depends on dif- ferent things: number of door openings, amount of food stored, temperature of the room, setting of the controls.

And, your new refrigerator may be larger than your old one so it has more space to be cooled. It also has a regular freezer instead of a frozen food compati- ment. All this means better refrigeration and may re- quire more running time than your old one.

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2. If you need assistance*...

Call Whirlpool COOL-LINE@service assistance telephone number. Dial free from:

Contlnental U.S. . . . . . . . . . . . . . (800) 2534301 Michigan . . . . . . . . . . . . . . . . . . . . (800) 632-2243 Alaska &I Hawali . . . . . . . . . . . . (800) 253-1121

and talk with one of our trained Consultants. The Con- sultant can instruct you in how to obtain satisfactory operation from your appliance or, if service is neces- sary, recommend a qualified service company in your area.

3.If you need service*...

Whirlpool has a na-

tionwide network of franchised TECH-CARE ’ Service Companies.

TECH-CARE service technicians are trained to fulfill the product warranty and provide after-warranty service.

[ FRANCHISED SERVICE 1 anywhere in the United States. To locate TECH-

CARE sewice in your area, call our COOL-LINE service

assistance telephone			number [see Step 2) or look in
your telephone		directory Yellow Pages under:
APPLIANCES-HOUSEHOLD-				ELECTRICALAPPLIANCES-
MAJOR-	SERVICE	6 REPAIR			MAJOR-	REPAIRING		6 PARTS
			OR
WHIRLPOOL	APPLIANCES			WHIRLPOOL		APPLIANCES
FRANCHISED TECH-CARE SERVICE					FRANCHISED TECH-CARE SERVICE
SERVICE		COMPANIES			SERVICE		COMPANIES
XYZ SERVICE	CO			XYZ SERVICE		CO
123 MaDIe		999.9999			123 Maple.			< 999.9999
			OR
	WASHING		MACHINES,		DRYERS
		.3 IRONERS-SERVICING
	WHIRLPOOL		APPLIANCES
		FRANCHISED TECH-CARE SERVICE
			SERVICE		COMPANIES
		XYZ SERVICE CO
		123 Maple			999-9999

4. If you have a problem*...

Call our COOL-LINE service assistance telephone number (see Step 2) and talk with one of our Consul- tants, or if you prefer, write to:

Mr. Stephen E. Upton, Sr.Vice President Whirlpool Corporation

Administrative Center 2000 US-33 North Benton Harbor, Ml 49022

*If you must call or write, please provide: model number, serial number, date of purchase, and a com- plete description of the problem. This information is needed in order to better respond to your request for assistance.